Tailor Roberts Email & Phone Number

Patuxent River, Maryland, United States

• Provided direct support to the Naval Air Systems Command (NAVAIR) International Sustainment Center (ISC) Team Lead.
• Developed executive level briefing products for senior leadership.
• Assisted senior leadership in gathering and validating information for FMS documentation.
• Developed accurate and in-depth informational charts.
• Performed alpha and beta test executions as required by the ISC team.
• Assisted in scheduling and executing meeting requirements.

Rock Island, Illinois, United States

• Served as the Rock Island Arsenal Operations Center (RIANOC) Support Desk Technician.
• Provided computer help desk support to Active Duty and Civilian end users.
• Responsible for dispatching and documenting technical calls to the appropriate support areas.
• Diagnosed and corrected first level networking issues on deployed terminals.
• Conducted Isolation and Compression tests to terminals as required.
• Transferred terminal satellites as required by end users and RIANOC personnel.

Ridgecrest, California

• Supported thousands of Navy, Marine Corps and Civilian customers as the technical support desk for the All Weapons Information System (AWIS).
• Resolved multiple IT issues in order to provide AWIS access to personnel.
• Contributed problem solving ideas to the AWIS technical team.
• Assisted with transferring components in the Aviation Armament Equipment (AAE) module of AWIS as requested.
• Responsible for adding requested gear into the Guns Inventory Tracking and Reporting System (GITR) module of AWIS as requested.
• Responsible for resetting, activating, deactivating, and updating customer accounts as required.

Education record

Education record