Tailor Roberts Email & Phone Number

Patuxent River, Maryland, United States

• Provided direct support to the Naval Air Systems Command (NAVAIR) International Sustainment Center (ISC) Team Lead.• Developed executive level briefing products for senior leadership. • Assisted senior leadership in gathering and validating information for FMS documentation.• Developed accurate and in-depth informational charts.• Performed alpha and beta test executions as required by the ISC team.• Assisted in scheduling and executing meeting requirements. • Assisted in carrying out the analysis of action items listed per specific projects.• Reviewed and edited policy documentation for Foreign Military Sales (FMS) new business lead. • Assisted FMS New Business lead in developing a functional New Business module. • Assisted in the implementation of the new ISC-DMS module and integration of the steps needed to populate the module into NAVSUP established process.

Rock Island, Illinois, United States

• Served as the Rock Island Arsenal Operations Center (RIANOC) Support Desk Technician.• Provided computer help desk support to Active Duty and Civilian end users.• Responsible for dispatching and documenting technical calls to the appropriate support areas.• Diagnosed and corrected first level networking issues on deployed terminals.• Conducted Isolation and Compression tests to terminals as required.• Transferred terminal satellites as required by end users and RIANOC personnel.• Documented and tracked hardware changes promulgated by end users.• Created step-by-step problem solving and system troubleshooting instructions.• Responsible for developing and distributing a weekly terminal status report.• Responsible for developing terminal activation option files to all stakeholders. • Responsible for ensuring end users are following all safety precautions.• Assisted SATCOM Engineers with assembling and disassembling (2) terminals.• Responsible for prioritizing technical issues, and escalating issues as appropriate.• Maintained and properly utilized a SECRET clearance to fulfill my responsibilities.

Ridgecrest, California

• Supported thousands of Navy, Marine Corps and Civilian customers as the technical support desk for the All Weapons Information System (AWIS).• Resolved multiple IT issues in order to provide AWIS access to personnel.• Contributed problem solving ideas to the AWIS technical team.• Assisted with transferring components in the Aviation Armament Equipment (AAE) module of AWIS as requested.• Responsible for adding requested gear into the Guns Inventory Tracking and Reporting System (GITR) module of AWIS as requested.• Responsible for resetting, activating, deactivating, and updating customer accounts as required.• Updated customer accounts per the Official Naval Message Release Authority letter, and maintained an organized file system.• Reviewed all released Naval Messages to ensure accuracy of the contents and. • Verified personnel's assigned commands and citizenship through supervisors when necessary.• Responsible for reviewing and executing the requested action stated in the Technical Dialogues. • Processed, split, and parsed deficiency reports as needed within the Deficiency Report Web Module (DRWEB).• Responsible for testing software changes from the test plans and test cases.• Capable of identifying technical issues in test cases and report the feedback and findings to the project lead.• Discussed QA findings with the development team.• Assisted with the development of test plans and test cases.• As the AWIS support desk technician, I have gained a working knowledge of the AWIS modules: AAE, FRS, GNM. ACES, AELS, AUMS, and DRWeb.

Education record

Education record