Tails’ Blog aims to support young women to heal and empower their productivity. Taking them by the hand, transforming procrastination, clutter, and overload BY prioritizing organization and balance.▸ tailsblog.com▸ lu.ma/tailsblog

● Conducted one-on-one research and evaluations with 50+ employees to gauge sentiments, identify concerns, and assess workplace experiences. Collected and documented feedback data, achieving an 85% resolution rate for urgent issues within 72 hours through effective communication with managers and team leads.● Improved employee satisfaction scores by 25% through follow-up discussions, prompt addressing of unvoiced concerns, and the implementation of rapid improvements, fostering open communication and a more positive workplace environment.● Revamped and redesigned internal communications strategy, including 50+ visually appealing and personalized company announcements for birthdays, anniversaries, holidays, and events, featuring on-brand graphics. This effort resulted in an 80% inclusion rate in special occasion posts and a 30% boost in overall employee participation, enhancing the employee experience.● Spearheaded engaging and meaningful activities for a predominantly technical workforce, by leveraging insights into their preferences. Successfully organized and facilitated tech-focused engagement activities that resonated with the team, resulting in a 20% increase in participation rates and enhancing the overall work experience.● Led the analysis of a company-wide employee experience survey, applying EDA and ETL frameworks to process data from 570+ responses distributed among 80 employees. Segmented and tabulated data, and developed 10+ data visualizations to guide targeted improvements in employee experience and inform decision-making for HR and management teams.

● Promoted to specialized chat customer support, providing technical and complex customer support via chat handling two customers simultaneously. Successfully managed dual customer interactions, efficiently balancing the needs of both customers and excelling in multitasking to provide effective support and enhance overall efficiency.● Assisted an average of 214 customers per week, effectively addressing their technical and intricate issues, including legal matters, complex troubleshooting, and challenging billing inquiries.● Achieved an outstanding 85.42% on-goal performance in customer resolution, surpassing the target of 80%, by providing a timely resolution to complex problems.● Demonstrated exceptional customer treatment achieving a remarkable 62% on-goal performance, surpassing the target of 53%, by maintaining a friendly, kind, empathetic, and likable approach to ensure high customer satisfaction.● Effectively applied supervisor feedback and underwent comprehensive training to enhance proficiency in addressing specialized and complex customer requests. Demonstrated exceptional adaptability and continuous learning, resulting in improved performance and customer satisfaction.

● Provided exceptional assistance to an average of 110 customers per week through calls, leveraging comprehensive training to address their needs while maintaining high productivity. Demonstrated fast learning, excelling in assessments, effectively implementing supervisor feedback, and reaching an experienced-agent level.● Exceeded performance expectations with a remarkable 79.22% on-goal performance, surpassing the target of 78%, in customer resolution satisfaction.● Demonstrated outstanding customer treatment, achieving an exceptional 59.49% on-goal performance, surpassing the target of 50%, by maintaining a friendly, kind, empathetic, and professional approach, resulting in highly satisfied customers.● Attained a remarkable 15.81% on-goal performance, surpassing the target of 13%, resulting in customers not needing to contact back within a specific time frame.● Leveraged bilingual proficiency in English and Spanish to expand service capabilities. Effectively communicated with a diverse customer base, ensuring an accurate understanding of their needs and delivering personalized support in their preferred language.

● Conceptualized and executed "DAO Fest," a pioneering virtual metaverse festival for DAOs and individuals, achieving outstanding community engagement. Implemented comprehensive event plans, ensuring a seamless experience for participants by establishing parameters, policies, and procedures to streamline event operations and logistics, ensuring efficient execution.● Directed logistics completion and fostered a cohesive and accountable team environment; including event branding, finances, partnerships, event program, incentives and deliverables, venue, marketing, and live hosting ensuring effective itinerary completion, and post-event evaluation.● Established strategic partnerships with prominent industry players, resulting in a diverse lineup of notable speakers and enriching collaborations resulting in increased event attendance, higher-profile speakers, and enhanced industry recognition expanding the company's reach by 30%.● Developed and curated an educational program focused on expert, in-depth training about DAOs and provided specialized guidance for attendees. Organized diverse work opportunities fair with DAOs from DeFi, Social Impact, NFTs, and more, facilitating interactions with founders, contributors, and community members from around the world.● Achieved outstanding results, with 150+ signups and approximately 100-120 attendees, showcasing effective efforts. Maintained a remarkable 70-person attendance rate throughout the three-hour event, highlighting exceptional engagement and retention. Received positive feedback from attendees, industry professionals, and the wider community, earning recognition as "The Biggest DAO Event from the Fall 2022."▸ lu.ma/daofest-2022

● Developed from scratch a streamlined marketing department, including strategy with market and user research, a content planner targeting reach, engagement, and lead generation, and an action plan workflow to execute with the team, through delegation, overseeing completion, feedback, and accountability further to polish and curate the content for publishing.● Conducted comprehensive campaign management for marketing initiatives, optimizing performance and driving engagement, such as educational, relatable, product, etc on a regular basis and Holiday specifics. Produced compelling marketing and promotional materials, resulting in an increase in brand awareness and value deliverables before product launch.● Pioneered the vision and strategy for the global community, cultivating an engaged user base, monitoring trends, and user feedback from 1,000+ community members.● Introduced new initiatives and programs for the global community, such as a Fundamental Analysis Group, Beta Program, and product engagement incentives, resulting in increased participation and brand loyalty. And facilitated online dialogues, encouraging meaningful discussions and enhancing customer interactions.● Increased brand reach by 15% by developing, executing, and measuring integrated, multi-channel marketing strategies to increase awareness which generated and nurtured leads, and also supported business development efforts.

● Redesigned the internal tracking system and company's database in use by 25+ employees and contributors, maintained accurate employee records, and facilitated performance appraisals, resulting in a reduction of 20% in save/load time and 15% in operations time.● Strengthened security and access control protocols to safeguard company assets and sensitive information, reducing unauthorized access incidents by 65%.● Launched revamped training and onboarding programs, resulting in a 15% increase in employee satisfaction and productivity, ensuring a seamless transition and workload adaptability.● Led market research and competitive analysis to identify key trends, providing insights that informed product development and positioning strategies.● Introduced workspace improvements, fostered a positive work culture, and established activities to enhance employee engagement, through the implementation of activities such as personal development mentorships, product/company-oriented weekly challenges, and financial markets workshops for industry immersion, resulting in a 10% increase in satisfaction and productivity based on internal surveys.

Day-trading in synthetic indices markets with technical analysis.· Price Action & Deficiencies· Order Blocks & Fair Value Gaps· Fundamentals & Market Hours· Fractality - Channels & Trends and Countertrends· Advanced Fibonacci - Retracement, Channel, Extension - Correlations and Confluences· Harmonic & Aure Patterns· Indicators - RSI, Stochastic, Bollinger Bands, EMAs

● Orchestrated a program restructure, driving a strategic focus shift towards quality and quantifiable impact, including program delivery, volunteer management, and student engagement, achieving a record-breaking 174% improvement in outcomes with highly positive feedback from volunteers, students, and parents (8/10 average score) highlighting the program's significant impact and satisfaction.● Overhauled the application process, resulting in an 89% full retention rate of dedicated members, leading to compatible and effective volunteer-student matches.● Re-engineered onboarding and training systems, achieving a performance rate of 83.5%, measured by attendance, engagement, pronunciation, and comprehension, with the majority of students showing a minimum improvement of 2 reading levels by the end of the semester.● Implemented end-of-session evaluations which enabled data-driven decision-making, resulting in improved dedication levels, constructive feedback, and immediate corrective actions to drive continuous improvement.● Revamped the program into an exceptional and highly regarded initiative, receiving widespread acclaim and recognition from staff, volunteers, students, and parents alike, as evidenced by consistently positive feedback, increased participation rates, and outstanding program evaluations.

● Successfully transitioned the literacy program from third-party administration to an in-house platform, ensuring a smooth shift for 80-100 parents and elementary school students.● Invented strategies to improve attendance, including targeted engagement initiatives, reminders, and incentives accomplishing an increase in successful attendance of approximately 183%.● Increased a 55% overall improvement by developing and implementing an attendance and progress spreadsheet analytics system, along with targeted interventions.● Strategically created 1:1 student-volunteer matches based on comprehensive objective and subjective criteria, ensuring optimal compatibility and maximizing the impact of each session, leading to enhanced learning experiences and increased program effectiveness.● Facilitated effective communication and support for parents through bilingual proficiency, direct outreach efforts, and a supportive environment. Organized parent workshops and created translated materials to ensure clear and accessible information. Resulted in increased engagement and participation among parents and students from diverse cultural backgrounds.

The VDC (Viola Desmond Challenge) Event is an innovative learning experience for female high school students to develop communication, problem-solving, collaboration, and critical thinking as a first-hand experience in developing a creative solution to significant issues faced by women. A mix between a policython and a pitch competition.

Foreign exchange (Forex / FX) day trading in MetaTrader 5 platform. Studying concepts since 2018, practicing in demo accounts for a couple of months, and starting in real accounts in February 2021.

Binary options day trading in IQ Option and 1PrimeOptions platforms.Studying concepts since 2018, practicing in demo accounts for a couple of months, and starting in real accounts in February 2021.