Taimour S. Email & Phone Number

• Support clients with accessing services and long-term supports for addictions and mental health in the community
• Assist clients with their housing search and attending their medical appointments
• Carried out the functions of psycho-social support including supportive counselling, and assistance in the implementation of the recovery plan
• Volunteered for redeployment to assist in inpatient units at Lakeridge Health during Covid staffing shortages

Ajax, Ontario, Canada

• Supported clients in developing Wellness plans and following through on those plans
• Encourage the client in problem solving, conflict resolution, harm reduction, relapse prevention, medication management and other life skills as appropriate. Using a self-empowerment approach to encourage and motivate
• Maintain up-to-date client records in CRMS. Completing all necessary file notes, reports and other written documentation on a timely basis and in accordance with agency standards
• Brought in and facilitated new programs and topics into the Peer Support Program like: LGBTQ+101, Video Game Group, Back to Work/School Goals, Suicide to hope, Understanding Different Cultures, Creative Cooking on a.
• Maintained a Healthy Relationship with the partners of the program (Lakeridge Hospital and Community Care Durham) by coming with different approaches and efficient management of program finances

Durham Region, Ontario

• Assist service users and / or their families in the de-escalation and management of crisis situations using established program intervention models and protocols
• Use active listening, therapy and facilitation skills to assist consumers experiencing emotional distress and for suicide intervention and make decisions regarding emergency services engagement
• Maintain accurate records and reports including reporting responsibilities (incident reports, behavioural data collection and verbal reports)

Toronto, Ontario, Canada

• Worked in the Emergency Department and across all clinical inpatient units' part of the Nursing Resource Unit
• Provided Therapeutic engagement, utilizing the least restrictive strategies in the prevention of restrained seclusion
• Spent time on the unit with clients on continuous observation to help maintain safety, accompanying clients on and off site for transfers, appointments and programming as deemed necessaryCrisis Support

Newmarket, Ontario, Canada

• Support the team by providing services on an on call flexible basis including weekdays and weekends as needed to avoid service disruption to consumers
• Responsible for the provision of community support over the phone, during visits so user’s homes and in the community to adults, children and family members of individuals who may be experiencing a crisis situation
• Assist service users and / or their families in the de-escalation and management of crisis situations using established program intervention models and protocols
• Use active listening, therapy and facilitation skills to assist consumers experiencing emotional distress and for suicide intervention and make decisions regarding emergency services engagement
• Maintain accurate records and reports including reporting responsibilities (incident reports, behavioural data collection and verbal reports)

Oshawa, Ontario, Canada

• Managed the Social Media Platform via Facebook
• Assisted in running the support groups for people who identify as LGBTQ+
• Assisted in providing Peer Support for community members throughout the region of Durham
• Helped cordinate the Youth Camp for kids
• Attended and

Whitby

• Participate in answering helpline calls on a 24 hour rotation system, responding to callers in distress or experiencing crisis by providing support and practical help.
• Used active listening, crisis and suicide risk assessment tools and intervention techniques to assess each call individually to ensure the assistance given to callers is appropriate and of the highest standard
• Maintained accurate records and reports on all incoming and/or outgoing calls with possible recommendations to supervisor
• Ensured helpline call log sheets are completed accurately, and inputted on the database during each shift to provide statistical analysis as required.
• Maintained accurate track and log of all volunteer hours contributed
• Ensured a quality service is given to callers regardless of background

Whitby

• Assisted in training new volunteers
• Contributed to the ongoing evaluation of the Helpline Service.
• Responded to participant questions/comments as appropriate
• Coached new volunteer facilitators

• Provide one to one support and group support within the home and community to adults with an Acquired Brain Injury with activities of daily living, personal care, and rehabilitation planning.
• Use active listening, therapy and facilitation skills to assist consumers experiencing emotional distress
• Communicate with consumer, family, and team members.
• Maintain accurate records and reports including reporting responsibilities (incident reports, behavioural data collection and verbal reports)
• Follow policies and procedures as required
• Provide services on a flexible basis including weekdays and weekends.

Canada

Cairo, Egypt

• Facilitated sessions for several semesters with the objective of bridging cultural gaps between East-West
• Planned for sessions with co-facilitator
• Assisted with future engagement and volunteer opportunities with the Soliya program
• Assisted in the connect program using technical web-based systems tools,
• Reviewed participants performance every session
• Responded to participant questions/comments as appropriate

22 Rasheed Street, Cairo, Egypt

• Planned and executed an E-marketing strategy
• Conducted Research in order to attract prospects
• Responded to incoming inquiries and comments as appropriate
• Coordinated event logistics including room, material and resources preparations
• Coordinated resources for each clients events maintaining high standard of service ensuring events success and client satisfaction
• Managed the budget and performed book keeping activities

Egypt

• Reviewed participants performance every session
• Responded to participant questions/comments as appropriate
• Assisted at NLP and TLT Trainings
• Conducted coaching sessions
• Facilitated coaching sessions

Egypt

• Conducted primary phone screening of applicants
• Assisted in the connect program using technical web-based systems tools,
• Responded to inquiries and comments as appropriate
• Recruited and attracted different applicants through the usage of social media
• Adapted and responded to clients expectations
• Coordinated workshop logistics including room, material and resources preparations

• Adapted and responded to clients expectations
• Coordinated event logistics including room, material and resources preparations
• Coordinated resources for each clients events maintaining high standard of service ensuring events success and client satisfaction
• Conducted research to be presented to the Minister
• Coordinated resources for each client’s events maintaining high standard of service ensuring events success and client satisfaction

Diploma, Community Service Worker, Graduated With Distinction

Activities and Societies: Campus Ambassador Studied how to become a competent Community Services Worker (CSW). How to work with consumers.

Bachelor'S Degree, Public Administration, Published Graduation Project

My degree provided the necessary skills to become a professional in public service. My courses had a focus on the efficient and effective.

Training Course, Mini Mba,Marketing,Human Resources Management,Leadership,Motivation,Organizational Behavior

the course is a crash course of the subjects of the MBA

Middle School, Secondary School

Activities and Societies: Sozialkomittee der DEO