Revenue Cycle Trainer
CurrentCreates system training, design development, implementation and evaluation. Collaborates with management in developing, updating, implementing and maintaining creative, engaging and effective training programs and materials including manuals. Researches, creates and updates education materials to ensure materials are up-to-date, relevant and compliant with regulatory and industry standards. Answers user inquiries and identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and/or curriculum to address gaps in understanding. Provides classroom instruction and training support to new and existing team members and end users throughout the healthcare system on a variety of revenue cycle topics/practices, with emphasis on the technologies and processes needed to know to perform their jobs. Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials. Assists with the development of standard operating procedures and quality assurance activities. Identifies opportunities for process improvements, makes recommendations, and assists in development, training, and implementation. Develops positive relationships with managers and end users throughout the healthcare system in order to effectively implement relevant training objectives and measure training outcomes and inform management of any performance concerns. Participates in initiatives and ensures proper resources are available to achieve identified goals and that overall performance on quality metrics set forth by the organization or met.
