Taina Sanon Epps Email & Phone Number

New York, Ny, Us

United States

New York, United States

Create and promote a culture of high performance and continuous improvement that is aligned with the core values of the organization, including a commitment to equity and excellence. Managed a team of 3 program staff to ensure training, capacity-building, and advocacy efforts are responsive to member needs and to leverage relationships with potential partners to benefit learning and resources offerings. Establish annual organizational program goals and objectives that are tracked against the… Show more Create and promote a culture of high performance and continuous improvement that is aligned with the core values of the organization, including a commitment to equity and excellence. Managed a team of 3 program staff to ensure training, capacity-building, and advocacy efforts are responsive to member needs and to leverage relationships with potential partners to benefit learning and resources offerings. Establish annual organizational program goals and objectives that are tracked against the strategic goals laid forth in the strategic plan/logic model. Show less

New York, United States

Promoted to Director level for excellent performance and leadership. Develop and implement membership growth strategies to reach potential members in Greater NY area. Represent Nonprofit New York at key industry events through public speaking, exhibiting, networking, and direct sales activities. Key Achievements:- Increased revenue 15% through managing 1500 accounts.- Identified over 250 new potential members and successfully started accounts with 40%.

New York, United States

Monitor and report on key metrics pertaining to membership growth. Plan and implement a member orientation process, including introductory webinars about membership benefits. Plan and execute Nonprofit New York's Annual Meeting of Members and other member engagement events. Manage Membership Vendor Partner program: develop, negotiate, implement, maintain, and evaluate Nonprofit New York agreements with vendor partners to meet existing and emerging needs of members.

New York, United States

Maintained database of key information including program data, fundraising, and special events using e-Tapestry and Salesforce. Administered, supported and monitored databases by proactively resolving database issues. Recommended architectural improvements, design solutions and integration solutions during transition from e-Tapestry to Salesforce.Key Achievements:- Developed, updated and organized e-Tapestry and Salesforce databases to handle customer and program data.- Migrated… Show more Maintained database of key information including program data, fundraising, and special events using e-Tapestry and Salesforce. Administered, supported and monitored databases by proactively resolving database issues. Recommended architectural improvements, design solutions and integration solutions during transition from e-Tapestry to Salesforce.Key Achievements:- Developed, updated and organized e-Tapestry and Salesforce databases to handle customer and program data.- Migrated approximately 6,000 records from e-Tapestry to Salesforce. Show less

New York, United States

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Planned and organized activities, details and timelines for quarterly Roundtable Luncheon events. Developed, updated and organized Raiser's Edge database to handle member and donor data. Maintained accurate and current customer account data with manual forms processing and digital information updates.Key Achievements:-… Show more Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Planned and organized activities, details and timelines for quarterly Roundtable Luncheon events. Developed, updated and organized Raiser's Edge database to handle member and donor data. Maintained accurate and current customer account data with manual forms processing and digital information updates.Key Achievements:- Resolved membership and donor issues over phone with 50 customers daily.- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 25%. Show less

New York, United States