Tai Nguyen Phan Email & Phone Number

Ho Chi Minh City, Ho Chi Minh City, Vn

Ho Chi Minh City, Vietnam

Featured:- Apple Pay on MoMo payment gateway

Ho Chi Minh City Metropolitan Area

Featured:- One-time Payment - MoMo Payment Gateway- MoMo All-in-one QR - AIO QR- Virtual Account via Multiple banks- Reconciliation tool for AIO QR operation- Auto maintenance process for Virtual Account- Direct Debit (directly charged via linked bank account/card) in MoMo App via Multiple banks- End-user fee on payment gateway - Refund for one-time payment via Payment gateway- Refund via bank transfer

Ho Chi Minh City, Vietnam

Featured:- Transaction Report - MoMo for Business (Web + MiniApp)- Payment Link Suite - MoMo Payment Gateway- Payment Link Management - MoMo for Business (website)- Buy Now Pay Later - MoMo Payment Gateway- One-time Payment - MoMo Payment Gateway- Revamp UI/UX MoMo Payment Gateway

Ho Chi Minh City, Vietnam

PRODUCT AND FEATURE DEVELOPMENT: - Collaborates with regional and local teams on the development and deployment of new product features for Shopee Express. - Suggests product enhancements to improve user experience. Manages the launch of new or revamped product features through clear and efficient communication. -Creates support and training documents for internal and external users.PRODUCT AND BUSINESS SUPPORT: - Collect feedback, pain point from cross-functional team and suggest solution based on available feature or request new feature to adapt with VN operation. - Solve daily product issue that were reported by the local team. PROJECT STAKEHOLDER: - Work with other departments and partners to deliver big project : 4PL Integration, Nowship Integration, Auto Sorting Machine, Line Haul Trips for VN ... etc. Prepares detailed plans to track and monitor project development and performance. - Benchmark with other delivery companies in VN and in global to initiate some new features to improve productivity.

Biên Hòa, Dong Nai, Vietnam

- Directly manage and operate the Business Big Size Project in Dong Nai ( 54 Hubs) and Ba Ria Vung Tau (27 Hubs) branch.- Follow the receiving and delivery process of the Big Size goods from shop to customers.- Work close with Sales and Customer Services Department to carry out the tasks of receiving goods, exploiting markets , negotiating with shop in the area.- Monitor and supervise the process of collecting COD (cash-on-delivery) from the delivery staff. - Follow and report the leadtime and the service quality of the project.

Dong Nai, Vietnam

TRUCK OPERATION:- Coordinate the driver, receive and execute the vehicle control commands according to the assigned itinerary.- Check the operation of the vehicle on the Software and push the driver to follow the correct itinerary, on schedule according to the deployed planning.- Follow and report the leadtime of inter-regional trucks from Ha Noi , Da Nang and the Northern area.- Monitor truck performance during work shifts, including corporate and rental vehicles- Update the actual daily operation of the truck fleet, make reports by day and by week.- Directly responsible for the entire truck operation process (HR - Driver, Vehicle - Truck, Performance) to ensure smooth and efficient operation.DISTRIBUTION CENTER OPERATION:- Checking, assigning work, urging employees; pay attention to suggestions and motivate employees.- Analyzing and evaluating staff's performance in each area and each group. And make appropriate adjustment plans to improve the working ability of employees.- Manage and be responsible for the entire volume of goods orders at the distribution center, and at the same time handle issues related to goods in the area in charge.- Work closely with Sales Department to carry out the tasks of receiving goods, exploiting markets, negotiating customers in the area.- Report to the Direct Manager or Superiors upon request.COMPLAINTS RESOLUTION- Solving the case related to the status of goods : lost , broken , late delivery , late return , etc. - Negotiate with Customer Service Departments to deal with customers' complaints by giving customer a refund for goodsPROJECT MANAGEMENT- Directly manage the INDAY project for internal area - Dong Nai , bordering area - Binh Duong , Binh Phuoc , Ba Ria Vung Tau and special area - Ho Chi Minh to enhance the service quality of pickup and delivery in Dong Nai branch .