Tai O. Email & Phone Number

London

• Answering any customer queries regarding their account via phone, email and letter – including changing pay dates, making additional capital payments etc.
• Dealing with customer complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company.
• Chase and collect all new and existing debt
• Agree repayments plans and settlement
• Answer all inbound calls regarding customer queries
• Data entry on in house system and making sure all information entered is correct

Lakeside

• Answering customer queries, both face to face and over the phone
• Customer service duties, as-well as dealing with complaints, refunds, returns and enquiries.
• Price amendments.
• Stock control on and off the shop floor.
• Merchandising.
• Consistently exceeding store sales and service goals.

Basildon, Essex, United Kingdom

Delivering the highest level of customer service standards at all times and ensuring to deliver a customer experience that guarantees customer will return again and again. Setting up and maintaining customers’ accountsand dealing with enquiries. Processing debit and credit card transactions. Accurate data entry and data analysis when updating customer.