Tai Chan Email & Phone Number

New York, New York, United States

Investigated departmental finances to trace trails of financial anomalies which were discovered when auditing Macy's general ledgers accounts.Investigated credits and debits of multiple Macy's general ledgers accounts that had funds that were unaccounted for.Investigated the Macy's general ledger accounts' finances and employees' transactions history for potential internal criminal allegations of fraud.

Greater New York City Area

Gatekeeper of and maintained infrastructure of various internal Macy’s systems responsible for data analytics, corporate communications, associate and store support, and many more.Provided direct support to the Macy's Field Organization and Stores nationwide. Connected the Field Organization and Stores to the right contacts if no solution can be provided. Managed communications from Macy's Corporate to all Macy's locations and all sales associates.Partnered with Macy's Accounting, Corporate Finance, Accounts Payable, and Expense Payable to ensure accuracy of credit and debit expenses, as well as accuracy of the general ledgers.

New York, New York

Spearheaded analytics projects to improve performance and staffing of Macy’s associates, executives, and stores across the nation with key business partners.Lead numerous projects regarding the creation of new performance assessment tools that is now used for company -wide quarterly and annual assessments and reviews.Tracked and analyzed Key Performance Indicators (KPIs) of pilot program implementations. Pilot program KPI analytics resulted in further implementation of new quarterly and annual assessment tool, new associate performance standards, new selling selling tools, new transaction platforms and procedures, and many more.Worked together with Macy's Systems and Technology to create, maintain, and manage existing and new commercially available enterprise and Macy's proprietary software applications in addition to big data reporting tools and data warehouse.

New York, New York, United States

Consulted with and analyzed performance of certain products sold by small business merchants.Increased Search probability of and traffic to these small business merchants' sites through the use of Search Engine Optimization (SEO) and Search Engine Advertising (SEA).Utilized various different market analytics software to determine performance of new site updates and traffic for SEO and site traffic for SEA.

Syracuse, New York Area

Managed and supervised over 250 employees that work under the Students for Community Safety Program. Ensured all employees are knowledgeable of and followed policies and proceduresMaintained security and ensured the safety of the campus and off campus by placing Residential Security Aides within dormitories, and maintaining pedestrian and vehicular safety escort services in addition to patrolling the streets on and off campus by vehicle and foot throughout the nightsOutreached to, screened, and interviewed numerous employee candidates in addition to training numerous new supervisorsMaintained and kept records of department equipment in addition to performing other logistical and administrative duties

Syracuse, New York Area

Contracted to the Samaritan Center as a research analyst consultant through the Community Link ProgramCompiled and analyzed survey data to improve the communication processes between staff members and volunteers in addition to developing new opportunities for future volunteers. Proposed changes based on the analysis results which were then implementedMaintained contact with Samaritan Center staff to ensure implemented proposed changes were effective

Syracuse, New York Area

Researched and compiled a report about the process of forming, evaluating, and dissolving a nonprofit organization, as well as the life cycle and financial requirements and goals of nonprofit organizationsAnalyzed the previous fiscal year's finances and current fiscal year's financial plans in addition to forecasting the following year's finances to ensure the nonprofit organization is on a sustainable financial trackCreated a new Board of Directors assessment survey along with an automated survey data analysis tool to analyze the collected survey data

New York, New York

Compiled and analyzed performance assessment data of each recruiter for the directors of the Office of Teacher Recruitment and QualityCompiled and analyzed survey data of New York City top teacher applicants' satisfaction with their recruiter and the process of becoming a teacherAnalyzed the New York City teacher application process and proposed changes which were implemented into the latest New York City teacher application processAssisted in the organization and coordination of numerous recruitment fairs as well as ensuring the principals and teacher candidates comply to policies regarding the hiring process at recruitment fairsCompiled and analyzed survey data on the satisfaction of New York City principals with their teachers and the characteristics of those teachers that are categorized as effective in teachingAssisted in the outreach, screening, and interviewing of teachers and potential teacher candidates in addition to preparing and administering pre-interview documents and post-interview aptitude examsPerformed various logistical duties including secretarial and administrative duties

Syracuse, New York Area

Supervised the recruitment team cadets responsible for recruiting and maintaining connections with potential cadets in addition to the public relation team cadets responsible for all Detachment 535 mediaOrganized, attended, and supervised the recruitment team cadets at multiple recruiting events and career fairs. Maintained contacts with the potential cadets in addition to organizing visits for the potential recruits to visit and spend a day as part of Detachment 535Organized and coordinated multiple volunteer projects with the local Salvation Army, soup kitchens, and other social services organizations