Actively managing initiatives/projects in the Global fixed income Space; Repos, Funding, United States Securitized Products, and Post trade processing.Supporting Project Management Life Cycle from planning to execution and closure, guaranteeing projects adhere to agreed scopes, timelines, and budgets for successful delivery.Collaborating with diverse stakeholder groups in ensuring alignment of plans, timelines, and expectations with project objectives to achieve deliverables effectively.Proficient issue / risk monitoring and resolution, promptly escalating as needed to ensure timely resolution.Developing and maintaining detailed project reports to track progress comprehensively.Overseeing project financials, including estimation, monthly variance analysis, evaluating program benefits, and managing ongoing costs

A part of the 4th Cohort of Achev - Preparing Women & Workplaces for Success (PWWS) bridge the gap training program, which provides immigrant and racialized women with 120 hours of paid training. Acquiring relevant knowledge and guidance to improve essential, employment and life skills combined with individualized employment support.

Supporting the planning and successful implementation of large-scale digital transformation features and projects such as Business Process Management Systems (PBMS), Mobile and Web Banking applications etc. delivering 92.8% of the projects on time and within budget.Coordinating and facilitating Agile ceremonies (Iteration Planning, Iteration Reviews, Iteration Retrospectives, Backlog refinement and Daily Synchs) to drive value delivery, continuous improvement, identifying and removing impediments.Supporting the implementation of automation testing (test case creation, visual regression testing etc.) achieving cost reductions of about 36.5% in testing costs and 7.5% overall project savings including reduction in testing time, defect density and improved overall test coverage.Identifying improvement opportunities for Agile teams through the adoption of Agile best practices; inspection and adaption of processes to drive value, and productivity and continuously reflect evolving business priorities in complex and fast-changing environments.

Coordinated cross-functional teams in the planning and delivery of enterprise-wide projects addressing operational issues such as banking operations digital migration, integrated virtual service centers, payment services, digitized corporate real estate and facility management.Provided leadership, mentoring and strategic guidance to two regional teams consisting of thirteen facility officers in the delivery of small and mid-sized projects including a workflow and infrastructure support application achieving a 7.5% improvement in delivery cycles for support and maintenance.In charge of project documentations including project charters, master schedule, wrappers, RACI, issue logs, to drive project delivery, problem-solving, project health monitoring based on approved cost, timing, deliverable, and scope objectives for successful delivery.Supervised and delivered over 8 newly built branch projects spread across bank branches, e- branches, cash centers, and off-site banking locations with over $10 million in financial value utilizing a mix of Waterfall and Agile methodology.Responsible for facilitating vertical and horizontal stakeholders’ meetings on current and proposed projects managing communication and driving the Bank’s adoption of enterprise digital transformation in the evolution of physical banking services to digital/virtual services.

Led the implementation of offsite Digital Service Centers, analyzing requirements, creating project delivery plan, managing implementation and status communications in the successful delivery of six (6) pilot centers on time, on budget, and in line with business expectations.Coordinated the budgeting process of the special projects team; working with the finance team to achieve the bank's strategic objectives of waste reduction, fiscal efficiency, and tracking expenses to ensure projects and expenditure comply with the OPEX and CAPEX budgets.Managed the adoption of SAPByD for automation and process improvement of Group sourcing and procurement needs which led to digitizing bidding, automated supply chain and payment processes, resulting in a 75% reduction in service delivery time.Supervised strategic sourcing process, managed RFP activities, forged work partnership with vendors to ensure end-to-end project delivery in the deployment of automation software for complex branch construction projects & maintenance processes for about 278 bank branches.Executed project deliverables based on assigned budgets, financial forecasting & cost estimates; and demonstrated efficient financial management during a process review of existing project planning processes which led to a 12.63% reduction in project cost.

Responsible for sign-on and managing of high net-worth client relationships (over 15,000 sales relationship) and investments through collaborative engagement with the Product (Retail and Business) teams through customized service delivery, continual refinement of product offerings to achieve customer satisfaction utilizing emerging market expectations and customer feedback.Achieved substantial growth in the team’s asset and liability ledgers by delivering over 50% growth in Balance sheet size, 85% growth in customer acquisition, and 45% growth in PBT: earning management visibility and record promotion within my first financial year in the Bank.Succeeded in driving a 166% growth in volume of Risk assets by providing consumer loans to staff of mid-sized corporate organization leading to an increase in the team’s balance sheet and asset lines.Implemented strategic management of platinum banking clients through customer engagement, relationship management, lead generation, resolution of customer complaints, change management, efficient team mentoring and monitoring, to actualize key budgeted financial goals for the Bank.

Responsible for sourcing new individual accounts, investments, and assets (loans) while also managing existing client relationships and investments.Continuous collaboration with business and service teams to ensure customer satisfaction at every service touch point and resolve customer complaints and issues.Preparation of daily performance report for review by the relationship manager and Group Head, and supervision of transaction officers

Employment training, tailored towards knowledge of Banking products and services

Responsible for managing hundreds of customer requests and resolution of complaints through collaborative engagement with service officers and relationship team to continually ensure increase customer satisfaction, increase awareness on usage of the bank’s online platform and promotion of product offerings and services in line with emerging market expectations and organizational goals.

Worked with the Company MD on supervision and management on Real Estate Development.Coordination of shared maintenance services amongst Business Units within the Organization.Sourcing and overseeing contracts with service providers for functions such as cleaning, M & E.