Tai Phan Email & Phone Number

Berkeley, California, US

• Windows and Mac automated operating system deployment
• Windows and Mac desktop applications: infrastructure design, setup, administration, packaging, mass deployment, and compliant enforcement
• Jamf Pro/Cloud engineering, management, deployment, maintenance, data capture and report
• Build, deploy, manage, and support control computers for semiconductor fabrication equipment and tools, application computers and servers, and other specialized computers in production and lab environment
• Build, deploy, manage, and support AD domain controllers, Group Policy, WSUS, MDT 2012, Windows Updates
• Anti-Malware

Roseland, New Jersey, US

• Support 3000 VMs in VMWare vSphere vCenters
• VMWare vSphere 5.5 and 6.5: Windows OS desktop and server template design, planning, maintenance, manual and automated deployment, and support
• SCCM and WSUS: engineering, management, deployment, maintenance, data capture and report
• Technologies: SCCM 2012, MDT, ADK for Windows 10, USMT, DISM, AD DS, Group Policy, WSUS, VM vSphere, Scripting languages (PowerShell, VBScript, AutoIT, VMWare PowerCLI, etc.)
• Anti-malware: CrowdStrike, McAfee
• Windows Software Updates: SCCM Software Updates, WSUS, BMC BladeLogic

San Jose, CA, US

• Desktop Imaging:
• Solely responsible for Windows image design, development, automated deployment, maintenance, and support.
• Zero-touch and light-touch automated image deliveryEndpoint Protection:
• Drive Encryption utilizing Microsoft BitLocker and MBAM
• Client backup utilizing cloud-based CrashPlan ProE Client Backup solution
• Anti-malware utilizing Microsoft System Center Endpoint Protection 2012Desktop Hardware and Software Standards:

• Managing the service center of the Bay Area branch office
• Responsible for system integration and customer support (WinTel Servers and PCs, Mac, and computing accessories)
• Training and supporting the local sales staff on PC technologies
• Assisting local IT staff on technical issues and projects

• Windows PC, Servers, and Unix system integration
• Responsible for production lines and Quality Assurance
• Lead and support a small group of technicians

• Designed, planned, set up, and supported white-box PC production assembly lines
• Responsible for all technical issues of all production lines, customer service center, and process improvements
• Achieved 300% production increase without adding headcounts in the first quarter with the company