Tai Phan Email & Phone Number

Berkeley, California, Us

• Windows and Mac automated operating system deployment• Windows and Mac desktop applications: infrastructure design, setup, administration, packaging, mass deployment, and compliant enforcement• Jamf Pro/Cloud engineering, management, deployment, maintenance, data capture and report• Build, deploy, manage, and support control computers for semiconductor fabrication equipment and tools, application computers and servers, and other specialized computers in production and lab environment• Build, deploy, manage, and support AD domain controllers, Group Policy, WSUS, MDT 2012, Windows Updates• Anti-Malware• Data protection: backup and recovery• Automation, troubleshooting, process improvements, technical procedural documentation• Cloud services: Google Workspace, Okta, Microsoft 365, Azure Active Directory, Microsoft Endpoint Manager/Intune, Zoom, Slack, CrowdStrike, Jamf Cloud, RealVNC, Jira, Confluence• VMWare vSphere, vCenter, PowerCLI• TCP/IP Networking• Meraki Wi-Fi network• PC and Mac hardware and software integration and life cycles• PC and Mac accessories• Windows clients: Windows 95, NT, XP, Vista, 8, and 10• Windows servers: NT, 2008, 2012, 2016, 2019• MacOS: High Sierra, Mojave, Catalina, Monterey, Ventura

Roseland, New Jersey, Us

• Support 3000 VMs in VMWare vSphere vCenters• VMWare vSphere 5.5 and 6.5: Windows OS desktop and server template design, planning, maintenance, manual and automated deployment, and support• SCCM and WSUS: engineering, management, deployment, maintenance, data capture and report• Technologies: SCCM 2012, MDT, ADK for Windows 10, USMT, DISM, AD DS, Group Policy, WSUS, VM vSphere, Scripting languages (PowerShell, VBScript, AutoIT, VMWare PowerCLI, etc.)• Anti-malware: CrowdStrike, McAfee• Windows Software Updates: SCCM Software Updates, WSUS, BMC BladeLogic

San Jose, Ca, Us

Desktop Imaging:• Solely responsible for Windows image design, development, automated deployment, maintenance, and support.• Zero-touch and light-touch automated image deliveryEndpoint Protection:• Drive Encryption utilizing Microsoft BitLocker and MBAM• Client backup utilizing cloud-based CrashPlan ProE Client Backup solution• Anti-malware utilizing Microsoft System Center Endpoint Protection 2012Desktop Hardware and Software Standards:• Help scope and define personal computer standards and accessories used by end users including engineers at Brocade• Serve as a SME in the support and maintenance of the Windows operating systems, standard corporate applications, and computing devices and accessories• Document procedural and technical guides• Evaluate and apply new solutions through research and collaboration with IT teams to determine the proper course of action for new services• Work with external vendors and partners to ensure requirements are met and solutions delivered per business needsEnd User Self-Service:• User Self-initiated PC in-place refresh• Packaged and published more than 40 corporate and non-corporate desktop applications to the Application Catalog portal • BitLocker Recovery Key and CrashPlan data recovery self-servicesRemote User Support:• Deploy Viscosity VPN client• Develop, release, and maintain Stand-alone Windows OS Deployment and Refresh media on USB Flash Drives• Implement, deploy, and support iPass Open Mobile• Thin and light computing devicesSupport for Engineers:• Windows VM on KVM for Linux, Hyper-V client, VMWare, Citrix, Parallels on MacBook, VirtualBox• Define Engineering workstation PC standards and provide corporate Windows images• Windows To Go as a portable operating system environmentWindows 7 Migration Project:• Successfully architect, develop, customize, and release methodologies for migrating 5000+ corporate Windows XP PCs to Windows 7• Implement BitLocker drive encryption

• Managing the service center of the Bay Area branch office• Responsible for system integration and customer support (WinTel Servers and PCs, Mac, and computing accessories)• Training and supporting the local sales staff on PC technologies• Assisting local IT staff on technical issues and projects

• Windows PC, Servers, and Unix system integration• Responsible for production lines and Quality Assurance• Lead and support a small group of technicians

• Designed, planned, set up, and supported white-box PC production assembly lines• Responsible for all technical issues of all production lines, customer service center, and process improvements• Achieved 300% production increase without adding headcounts in the first quarter with the company