I am forward-thinking with over 15 years of experience in management and leadership. My Mission:Streamline processes and design thoughtful and sustainable solutions to provide a seamless customer experience while maximizing employee productivity. How I do it:⇨ I quickly build and maintain trusting relationships with company stakeholders, business partners, customers, and vendors through clear communication and personal accountability. ⇨ I have a commitment to customer service with the ability to resolve escalated concerns and provide support to create lasting relationships with customers. ⇨ I am a servant-leader who creates system improvements and I provide solutions by getting in the trenches to understand and resolve employee constraints. ⇨ I design systems that scale customer offerings and improve customer service.⇨ I foster employee ability to grow in roles by developing and scaling training, coaching and mentoring employees, and listening to and resolving concerns.⇨ I create and administer corporate training to improve employee success and give better offerings to our customers. ⇨ I learn and administer new technologies to improve business functions.⇨ I hold myself and others accountable to meet commitments. ⇨ I recognize the value that different perspectives and cultures bring to an organization. ⇨ I am flexible with rapidly changing organizational and operational needs. Customer Service | Account Management | Staff Development | Training & Coaching | Process Improvement | Customer Experience | Microsoft Office Suite | Vendor Relations | Team Building | System Creation | Sales | CRM (Customer Relations Management) | (ERP) Enterprise Resource Planning | Customer Escalations | ZOHO | Insurance | SalesForce