Tai Roach Email & Phone Number

West Valley City, UT, US

Medallion is a software platform that automates credentialing, licensing and compliance for your provider network.We've raised $50M from some of the best investors like Sequoia Capital, Spark Capital, Optum Ventures, Elad Gil, Peter Reinhardt and many others.Come join us on our mission to change healthcare!

*Learned Canvas and other LMS platforms to understand customer target segments and their needs.. *Built a process for customer targeting and lead generation. *Exceed monthly targets by 40% month-over-month. *Attend trade shows to generate leads. *Assist with marketing and customer experience. *Configured and implemented a new CRM, Hubspot

Salt Lake City, Utah, United States

Built a process for customer targeting and lead generation. Gained an understanding of the insurance industry including commercial, property & casualty and life insurance. Unfortunately, I was laid off along with more than 50% of the staff due to investor-led restructuring after only three weeks of employment

Greater Salt Lake City Area

• Oversee sales, account management, and vendor relations. Recruit, hire, onboard, and perform reviews for employees. Oversee and implement process improvements. Collaborate with vendors, customers, and sales team..
• 80% decrease in process repair time (10 weeks to 2 weeks) by improving documentation process.
• 22% decrease in the purchasing team’s documentation time by improving flow of communication systems. ► Increased employees count 128% in 2021 (42 to 96) by recruiting, hiring, onboarded employees for entire company. ►.
• Saving sales team 40 hours a week by streamlining sales quote processes.
• Improving in clarity of processes for teams across all departments. ► Created, streamlined, and scaled onboarding and employee professional development trainings by developing internal training programs including.

Salt Lake City Utah

Managed team sales team, technical team, and warehouse group (11 people). Oversaw customer support and logistics. ► Quoted large projects for public safety such as Weber State University and Utah State University.► Encouraged company moral and productivity by organizing team building activities and teaching sales methods.

Greater Salt Lake City Area

• Managed customer support and sales team for internal and external customers (8 people). Provided training for team.► Spearheaded streamlined ticketing system for team with resulted in:
• Decreasing ticket processing time 35%.
• Eliminating double work being done by employees.
• Improving customer experience by working with a single company point of contact.► Facilitated an excellent customer experience by providing technical support, coordinating with stakeholders in different departments.

Developed leads and set up sales appointments. ► Increased sales by generating leads and setting up appointments.► Tapped by management to run sales appointments when sales team was understaffed.

Worked with corporate accounts such as hospitals and clinics to ensure doctors were licensed. Oversaw up to 500 licenses a year. ► Increased licensing sales 200% ($1M to $3M) by training licensing specialists to focus on specific parts of the process.► Decreased licensing process time 60% by streamlining procedures.

Worked with medical professionals to complete entire medical licensing and credentialing process for all US states. Managed 25 applications at a time.► Provided an excellent customer experience by working one-on-one with each customer, doing an initial consultation, verifying history, and putting together application. ► Coordinated with stakeholders such.

Determine medical insurance eligibility for auto insurance claims attempting to process medications through no-fault claims.► Communicated with patients, pharmacists, and insurance companies regarding the status of claims.► Tapped by management to train new hires.

Business Administration, Management And Operations

Currently working to finish my bachelors in Business Administration with a focus on Organizational Leadership.

Massage Therapy And Bodywork

In Progress, Organizational Leadership

Women In Leadership Certificate

Education record