Tais Carvalho

Tais Carvalho Email and Phone Number

QA Tester @ offbrand games
Rio de Janeiro, Brazil
Tais Carvalho's Location
Rio de Janeiro, Brazil, Brazil
About Tais Carvalho

Tais Carvalho is a QA Tester at offbrand games. She possess expertise in camera operating, web video, writing, creative writing, video games and 1 more skills. She is proficient in Inglês. Colleagues describe her as "Conheci a Tais recentemente e, em pouco tempo, pude ver como é interessante a maneira como ela trabalha. É uma profissional focada, responsável e competente. Sabe separar a hora da diversão e a do trabalho, como poucas vezes cheguei a ver. Além de dedicada e talentosa, é uma pessoa bastante aberta a conselhos profissionais e mentorias, mas bastante criteriosa ao escolher seus mentores e conselheiros. Sendo assim, fica claro que seu potencial é gigantesco. Me orgulho profundamente de… Show more" and "Tais é uma profissional ainda jovem, mas com boa experiência e muito talento. Tem bastante conhecimento na área de videogames e um texto agradável de ler. Eu recomendo!"

Tais Carvalho's Current Company Details
offbrand games

Offbrand Games

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QA Tester
Rio de Janeiro, Brazil
Tais Carvalho Work Experience Details
  • Offbrand Games
    Qa Tester
    Offbrand Games
    Rio De Janeiro, Brazil
  • Modsquad
    Content Moderator
    Modsquad Jun 2024 - Present
    - Assists in moderating Discord servers for industry-leading gaming companies.- Monitors live chat channels for violations of community standards and terms of service.- Implements and upholds moderation policies to ensure a positive community environment.
  • Modsquad
    Customer Support Agent
    Modsquad Sep 2023 - Jul 2024
    - Delivered bilingual customer support to an industry-leading music streaming service.- Provided asynchronous chat support via a client's CRM, responding to account, payment, and tech inquiries.
  • Hostinger International
    Customer Success Specialist
    Hostinger International Jan 2023 - May 2023
    - Provided customer technical support and solutions while upholding a 93% happiness score.- Assisted customers with several web-related issues such as setting up web hosting and VPS servers, domain registration, e-mail configuration, web applications, and website development issues.- Managed billing and account inquiries in English and Brazilian Portuguese via Intercom and client's CRM.
  • Karuna
    Quality Control Specialist
    Karuna Jul 2022 - Dec 2022
    - Conducted monthly quality control audits for support specialists and social media managers.- Offered translation and proofreading services in English and Brazilian Portuguese, using Jira to manage projects, provide feedback to the tech team and develop new processes to enhance metrics and KPIs.- Facilitated the onboarding process of new employees, provided efficient training and constructive feedback to support agents and VIP managers to improve quality, consistency, and reliability in our services.
  • Karuna
    Junior Support Specialist
    Karuna Nov 2021 - Jul 2022
    - Delivered personalized Customer Support via email and chat in both English and Brazilian Portuguese.- Collaborated with colleagues to enhance our knowledge base and KPIs by assisting with additional tasks.
  • Editora Globo
    Freelancer (Techtudo)
    Editora Globo Feb 2014 - Dec 2021
    - Collaborated on engaging editorial content, including gaming previews, articles, and troubleshooting guides.- Provided coverage for the E3 Expo, one of the most renowned trade events for the video game industry.
  • Lionbridge
    Social Media Evaluator
    Lionbridge Aug 2019 - Aug 2020
    - Provided feedback on news feeds, advertisements, and search results by verifying and evaluating the accuracy and relevance of text, images, videos, and other content on the client's preferred social media platform.- Assisted with personal data analysis development in a one-year project, ensuring accurate social media moderation, and identifying and reporting any potential issues or violations of the company’s guidelines.
  • Finalboss
    Reporter
    Finalboss Oct 2013 - Oct 2014
    Rio De Janeiro E Região, Brasil
    - Authored and translated gaming news articles while providing support to a team during event coverage.- Published appealing indie game articles and video content to increase the overall appeal of editorial content.

Tais Carvalho Skills

Camera Operating Web Video Writing Creative Writing Video Games Digital Media

Tais Carvalho Education Details

Frequently Asked Questions about Tais Carvalho

What company does Tais Carvalho work for?

Tais Carvalho works for Offbrand Games

What is Tais Carvalho's role at the current company?

Tais Carvalho's current role is QA Tester.

What schools did Tais Carvalho attend?

Tais Carvalho attended Universidade Unigranrio, Universidade Unigranrio.

What skills is Tais Carvalho known for?

Tais Carvalho has skills like Camera Operating, Web Video, Writing, Creative Writing, Video Games, Digital Media.

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