Taisha Webster Email & Phone Number

• Create and submit TPA/Reseller mapping for more than 20+ clients and partnered with the Data Transfer Team to complete mapping of client data to internal systems• Inform multiple clients that mapping was ready for eligibility, and they can proceed to send the enrollment information to Teladoc Health• Correspond with clients when they have questions/issues with their files formatting or errors received• Create over 50 groups builds for accounts by adding Teladoc Services to their portfolio for employees by utilizing Salesforce• Assist the Admin Configuration Team by completing over 100 requests changing billing information and updating utilization recipients emails • Support the Configuration Team by distributing emails to respective folders • Educated multiple members of the Chronic Care Management Eligibility Team of the TPA/Reseller Mapping process• Managed 8 TPA/Reseller Mapping clients under the Eligibility Team• Created and Maintained 3 Standard Operating Procedures for the Mapping Team

I generated spreadsheets for sales reps when requested. Responsible for creating and updating Sherpadesk tickets for customers whose printers IP addresses needed added or if they were down.My key accomplishments here include:-Create and update Sherpadesk ticketing systems to streamline multiple customer requests, attaining a seamless customer experience and impacting brand image.-As a Customer Service Advocate, I responded to 40+ emails and calls daily regarding account related issues and maintained a 99% resolution rate and satisfaction for new customers requesting FM Audit. -Installed a toner fulfillment service and validated customer copiers and printers function effectively, retaining 95% of current customers.-Added IP addresses to 30+ customer accounts that required a static IP, bolstering security for the daily email streams and improving brand trust.-Improved service delivery by collaborating with a 15-member sales rep team, analyzing customer spreadsheets on a quarterly basis, and developing multiple communication strategies.

I worked in collaboration with the sales, supply and service departments to ensure meter reads were attained entered in the E-Automate System. Organized Supply orders by date for filing. -Coordinated and monitored after-market campaigns to support the sales and service department in achieving 99% of sales target. -Facilitated 20+ supply purchase order forms daily and collaborated with multiple suppliers to decrease supply chain delays, improving flow of operations within the office. As a Service Advocate, I guided 20+ customers daily via email on how to obtain and utilize meter reads, and automated reads to record data, increasing operational efficiencies.-Collaborated with a 4-member supply department, placed 30 customer orders weekly and maximized customer satisfaction by effectively responding to customer’ concerns.-Liaised with 2 staff representatives to input meter read counts via E-Automate System at multiple locations, achieving a 99% account setup satisfaction for customers.

● Instructed 12+ employees of Beaver County Rehabilitation Center, Inc and the Prevention Network, in beginner sign language to teach multiple students at the different institutions. ● Developed ASL curriculum for ASL I, II and III classes to create awareness of the deaf culture throughout the community.● Planned and utilized effective instructional and learning strategies and verified appropriate resource allocation, including video courses and lessons to foster instruction delivery.

Bachelor'S Degree, Computer And Information Sciences, General

Activities and Societies: Lion Ambassador

Associate'S Degree, Computer Systems Networking And Telecommunications

Diploma, Medical Billing And Coding