Taisha Rogers Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama Area

• Provide Executive support for Broker and administrative/clerical support for an office of 90+ employees • Receive and direct visitors and clients• Answer, screen and transfer inbound calls• Maintain electronic and hard copy filing system. Prepare and maintain physical files• Perform routine audits of databases and files. Maintain database records by ensuring accuracy • Develop reports, spreadsheets, and presentations, ensuring information is accurate and up to date• Prepare and modify documents including correspondence, reports, memos, and emails• Process internal payments, manage expenditures, process accounts payable, manage reimbursements• Generate Social Media and other Marketing material via Publisher, PowerPoint, Word and Canva.• Handling confidential and complex situations and materials• Open, sort and distribute incoming mail• Perform a range of general administrative tasks such as facilities/space management, and customer support services. • Maintain office supplies inventory

Birmingham, Alabama Area

• Performed sales responsibilities while also managing business office management role • Promoted sales of properties through advertising, open houses and participating in multiple listing services • Researched market conditions and historical data for clients using various sources of information including databases and the internet• Provided mentoring and on the job training for other agents• Handled front desk tasks including answering phones, scheduling appointments and assisting walk-in customers• Brokered sales in excess of $1.2 Million during 1st 18 months

Birmingham, Alabama Area

• Performed customer service, data entry, and subject matter expertise for internal & external customers in call center environment• Produced summary and ad hoc reports for 3 levels of upper management• Ensured service order accuracy for department by reviewing work orders and evaluating against departmental standards• Collaborated with internal departments to resolve service affecting issues • Issued work request and resolved customer complaints • Communication liaison between external customers and internal departments• Tracked Key Performance Indicators for Customer Service Department as a Quality Assurance Analyst • Resolved online queries via email and instant messaging