Taíssa Mello Email & Phone Number

Bluffton, South Carolina, United States

California, United States

• Responsible for recruitment activities for client entities such as development of materials,marketing, advertising, proctoring oral boards, and candidate communications.
• Conduct exit interviews and employment first interviews of candidates as assigned.
• Prepares, proofs, and develops drafts of various documents, proposals, presentations, articles, and agreements.
• Perform Disability and Leave Management activities for client entities, such as disability cases management, leave administration, guidance to employees and managers on disability accommodation options, leave.

Hilton Head Island, South Carolina Area

• Provided the corporate training initiatives for 12 departments across all Spinnaker resorts.
• Developed materials and conducted group training activities in concert with the current company ethos.
• Identified select training opportunities for new managers to develop best HR practices.
• Directed internal employee engagements through meetings and events to enhance HR messaging.
• Lead the recruitment activities of both professional and operational staff for Spinnaker – Hilton Head and act as the liaison for HR representatives throughout the Spinnaker network.
• In conjunction with functional area clients, aligned positions and sourced candidates from local, regional, and national markets, utilizing tools such LinkedIn, Indeed and social media.

Bluffton, South Carolina

• As one of the top 3 sales associates in the store, consistently exceed expectations and achieve the highest Average Dollar Transaction (ADT) and Units Per Transaction (UPT).
• Train and coach new associates on the store’s policies and systems.

Bluffton, South Carolina

• Promoted successful employee engagement campaigns to leverage collaborators’ morale, directly increasing sales and customer satisfaction performance.
• Directly managed a team of 2 sales supervisors and up to 20 sales associates, handling assignments, setting individual and collective goals, and mentoring on best practices.
• Designed and implemented customized talent acquisition programs for every offered role, ensuring proper external communication and employer branding efforts to secure high-performing candidates.
• Created comprehensive and customer-oriented training programs for new sales associates.
• Attained a minimum turnover rate for management positions of 22%.
• Achieved the highest Average Dollar Transaction (ADT) rate for the entire store during 2020.

• Orchestrated store opening and closing procedures such as counting register funds and completing bank deposits.
• Processed and reported all Point of Sales (POS) transactions with transparency and accuracy.
• Analyzed and monitored internal sales and performance metrics to evaluate business health and identify corrective actions.

Bluffton, SC

• Increased sales efficiency performance by providing constant training and coaching to 6 sales associates.
• Partnered with store manager and the assistant manager to design actionable strategies for employees’ positive encouragement and motivation, leading to significant increases in revenue generation.

Rio De Janeiro Area, Brazil

• Deployed outstanding human resources strategies for 11 Deodoro Cluster venues during Rio 2016 Olympic Games, being indirectly responsible for 7,200+ volunteers and paid staff.
• Collected performance data and projects outcomes from 23 managers and assistant managers.

Rio De Janeiro E Região, Brasil

• Defined job descriptions and areas of expertise for 9 different functional areas during Rio 2016 Olympic Games phase.
• Reduced transportation workforce by approximately -50% without compromising service quality or employee morale.
• Trained more than 700 individuals in customer service and business operations for 4 different venues, including the Main Operation Center where senior executives and functional areas leaders were placed during game.

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

São Paulo Area, Brazil

Bachelor'S Degree, Psychology In Clinical Psychology

Certificate In Human Resources Management