Install and configure computer hardware, software, networks, printers, scanners.Monitor and maintain computer systems and networksRespond to client IT support requestsProvide technical support for clients to diagnose software, networking, or hardware issues on mail, phone, or Teams chatSet up accounts on computer for new users onboardRepair and replace equipment as necessaryCheck and Repair hardware malfunctions, software issues, and networking problemsManage IT inventory: Laptops, Desktop, and update information to Service-NowTrack and manage work records.Responsible of job reports

Troubleshooting information technology issues, including software, hardware, and networking.Supervise multiple remote IT employeesHelp with training and coaching of employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and procedures to keep the helpdesk operating effectivelyMonitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructureAssist end-users in resolving complex technical problems with white glove service, providing live remote support sessions as needed.Manage hardware and software lifecycles including inventory, license management, and contract renewalsIdentify, evaluate, and prioritize end-user problems and complaints to ensure that issues are successfully resolved.Provide leadership and guidance to other tiers of support

Provide day-to-day support for client hardware and software issues pertaining to multiple devices such as Windows PC, Apple Mac, and other mobile devices.Respond, resolve, and document daily Help Desk tickets in our service desk environmentCreate, document, and update processes to resolve issues and other helpdesk workflowsDeliver front-end support for VoIP office phonesPrioritize daily intake of tickets and project-related tasks.Manage AD accounts and access for clients as well On-Boarding/Off Boarding individuals.Properly managing client assets and tracking such as imaging PCs/Macs as well as retiring.Ability to extend services and support for VIPs and key stakeholders in a timely mannerPerform other duties and assigned projects

Troubleshoot, repair, replace and maintenance of machines including computers, mobile phones including Apple Mac family, iOS devices and network diagnosticRepair, test and follow up with any technical problem relating to the repairs or project assignedKeep track and be responsible for spare parts availability and make order concurrentlyProvide consistent high standard of customer service and repairAssist the repair of other device or maintenance of another project as directed by supervisor/senior technician/ directorKeep confidential of customer information and any information shared that might affect the company interestAssist and communicate to resolve customer’s issues

I have numerous experiences which are included set up, repair and consultant computer, even laptop for my customers around my local areas.

Fixed and maintenance for customer’s computer and laptop.Another customer services such as consultant assembled computers follow the request.

Made a meeting with students and their parentsIntroduce the machine which help students can study English by themselves at homeSolving any problems about customer’s queries