Taiwo Ayodele Email and Phone Number

* Manage network servers and technology tools* Worked as a dedicated system administrator in the information operator department* Implemented and monitored user access control methods.* Ensured that all critical IT data remained protected with on-site and off-site copies* Worked with user support team and other staff member to effectively manage and monitor all systems. * Install and configure software and hardware *Set up accounts and workstations*Monitor performance and maintain systems according to requirements * Ensure security through access controls, backups and firewalls *Upgrade systems with new releases and models *Develop expertise to train staff on new technologies*Corrective and preventive maintenance of system and printers

Polycom installation and configuration (Conference meeting room)* Installed, configured, and maintained hardware devices including laptops, printers, and scanners for over 500 employees resulting in a reduction of technical issues.* Collaborated with cross-functional teams to implement a new asset management system resulting in tracking equipment inventory and reducing the time spent on equipment procurement* Coordinated with cross-functional teams to identify and resolve technical issues, resulting in a reasonable decrease in user-reported incidents.* Identified and resolved over 200 network issues through proactive monitoring and troubleshooting.* Reviewing TFS Tirol Service Desk performance data, identified areas for improvement leading to a 40% reduction in average resolution time.* Monitored over 20 calls daily across multiple platforms, identifying and resolving technical issues with success rate.* Conducted regular audits of backup tapes to ensure compliance with regulatory requirements, reducing potential legal liabilities* Managed a team of 10 technical support specialists, providing direction and guidance to ensure consistent productivity and customer satisfaction metrics were met or exceeded.