Conducted cold calls to generate sales (high volume), Utilized warm leads to reach out to potential clients (high volume), Processed payments cash/credit, Coordinated the sales process (IVM, Phone), Set up appointments to renew our services (in person, Gmail, Vonage Business), Analyzed customers current policies and calculated if we could revise a new policy that was less costly, Provided Instant coverage to the dealership (Fax/Email/Copier)

Generating Reports for products handled and not received and locate them (LNI), Assisted in filling the daily workload as a order filler, Utilized several programs simultaneously for verification and reporting (Excel and Walmart’s Software), Investigated and resolved issues regarding products delegated to other corresponding departments, In charge of raising the communication of 3 departments to facilitate a better service to the customers, Performed above 100% on average

Complete entire on-boarding process using Applicant Tracking Software (C.O.A.T.S), Schedule and conduct (High Volume) interviews (Indeed and ZipRecruiter), Schedule employees after hiring (MS Outlook and SharePoint), Conduct background checks and drug tests (TrueScreen and UsaFact), Create time-sheets for processing payroll (Using Excel), Verified that employees hired met compliance regulations before scheduling them, Generated new clients for staffing agency using ATS and Vendor Management Systems, Completed employment verification (E-verify), Managed employee availability (SharePoint), Scanned and copied 2 forms of Identification (Scanner/Copier and Docuware)Conducted over the phone interviews to Screen for face to face interviews (G-2 Forms)

Consulted with the Secretary of State Office to verify the status of titles/ vehicles (IL SOS VMS), Prepared the daily agenda, and lead team meetings (MS SharePoint and MS Outlook), Conducted Interviews and completed on-boarding using A.T.S. (Taleo), Generated new ideas for the business, and discussed current proceedings, Trained and supervised staff in all departments, Maintained confidential records for both personnel and clientele, Performed IT recruiting (Phone Screen, Resume Screen, Interview Scheduling), Assisted in Benefit Administration and FMLA, Handled services such as registration, title transfers, and renewals (VSD 190), Completed Payroll for all employees in the office (Paychex)

Greeted customers by phone or in person in a professional and friendly manner, In charge of Sales and ordering products for customers, Updated inventory as needed (MS Excel), Cross trained in all departments, Provided problem solving for both employee and customer service based issues, Trained to new employees on Company’s Policies and Procedures in multiple departments, Supervised the cleanliness of departments before closing the building at the end of the shift, Revised training manuals and updated them (MS Word), Managed a team of 20-30 employees at a time