Tajinder Singh Email & Phone Number

Bulkington, Gb

Bulkington, Gb

Worcester, England, United Kingdom

Warwickshire, England, United Kingdom

Key Achievements:·Successfully guided and supported a substantial caseload of apprentices, all-encompassing, professional skills development, and aspects throughout their apprenticeship journey. ·Conducted regular remote learner visits and timely 12-weekly reviews with apprentices and line managers, consistently monitoring progress against key milestones and with the apprenticeship standard.·Actively collaborated with learners to create, monitor, and update their individual learning plans consistently.·Facilitated the seamless sharing of monthly performance updates on learner’s progress with team members, contributing to a well-informed support system.·Consistently provided rigorous development feedback on work-based learning evidence.·Successfully managed and tracked progression of all key program elements for each apprentice.·Successfully supported apprentices through gateway to prepare for their end point assessment.·Successfully ensured all student records are self-managed and are compliant with ESFA regulations using our preferred e-portfolio.·Successfully managed my own time for appropriate learning and development activities as required for the job role and successfully maintained a record of all CPD activities.

Coventry, England, United Kingdom

Key Achievements:•Managed and maintained the company’s infrastructure, by reducing the total system downtime by 40% through successful diagnostic and preventative maintenance on systems, networks, and applications.•Actively supported 400+ users and 50+ endpoints globally.•Consistently responded to tickets within 2 hours and successfully resolved 140+ tickets p/w.•Successfully assisted in the installation and configuration of various software and hardware, ensuring minimal error and zero downtime, using remote and automated tools via MECM/SCCM.•Consistently exceeded expectations for end-user onboarding, providing them with technical support and training, leading to a 95% customer satisfaction rating.•Developed and trained end-users on company-specific applications and software that decreased help desk tickets over 45%.•Actively created batch files to solve complexed technical issues.•Actively managed user accounts and permissions in Active Directory.•Developed online Knowledge Base Articles to address common issues, reducing the average number of tickets by 39%.•Successfully collaborated with other IT Teams to resolve complexed technical issues.

Birmingham, England, United Kingdom

Key Achievements: •Successfully diagnosed and repaired network malfunctions including file deletion, failed account entry, slow computer speed, third party software compatibility issues.•Consistently resolved 100+ tickets in a timely manner whilst keeping the users informed, leading to a 75% satisfaction rating.•Provided technical support over the phone, email, and desktop chat, responding to all messages within 4 hours.•Actively monitored SQL, SSIS & DTS Jobs to ensure FTPs (File Transfer Protocol) to third parties are successful and that files move between head office systems as required.•Routinely created new starters, conducted terminations, managed password issues and account lockups using Unix, Linux, AS400 & Active Directory.•Routinely performed housekeeping routines on test servers to ensure disk space, processor usage and memory usage are self-managed at an adequate level.•Successfully restored backup files from NetBackup and Veeam.

Birmingham, England, United Kingdom

• Troubleshoot hardware, software, and network issues.• Capture and log incidents on computer system.• Incidents and requests are self-managed according to agreed SLAs.• Sever Administration with Active Directory.• Virtualization with the use of Hyper-V/ VMware and Virtual Box.• Configuring and fixing Windows 7/8/10 issues.

Coventry, England, United Kingdom

• Installing and configuring networks and internet systems.• Perform routine network maintenance.• Troubleshooting network or server problems. • Assisting clients or end users within their organisations.

Coventry, England, United Kingdom

Coventry, England, United Kingdom

Bsc (Hons), Computer Science

Comptia, Comptia A+ Ce Certification, Pass

Tquk - Level 3 Award In Education And Training (Rqf), Education And Training, Pass

Comptia, Comptia N+

Btec Ict, Information Technology, Double Distinction

Comptia, Comptia A+, Pass Comp001021104616

Btec Gnvq Advanced Science, Science, Distinction