Working with Manchester university trust andATOS to provide business solutions on acampaign introduced last year.1. Experience calls and email handling in ahigh-quality, accurate and timely fashion. 2. Capability and experience operating a ticketing system, high-priority escalations withinworkflows, and remaining professional inchallenging situations. 3. Experience in first line resolution of ITincidents and logging/Keeping good timemanagement and making sure stats are kepthigh.4. Experience using service desk and projectmanagement softwares such as Manage Engine. 5. Continual process revision backed by data and reports. 6. Accountable for the monitoring of all ServiceDesk incidents and allocation to associatedteams. 7. Revision and creation of Service Desk baseddocumentation to improve 1st time fix rate and/or speed of resolution for incidents and requests. 8. Accomplished user of Microsoft Teams, excel, word and several other office products. 9. Managing workload in a timely and effectivemanner. 10. Experience using cloud computing platformsto access user database to issue password reset or other user amendments, the name of the platform used is Microsoft Azure.