Rie Takahashi Email & Phone Number

Berkeley, Ca, Us

• Assist in the development phase of a US AbilityOne Commission system modernization project for their federal database of products and services for purchase from people who are blind or severely disabled.• Provide weekly and monthly reports to program managers, project owners, and stakeholders.• Coordinate weekly project tasks and billing for technical and functional development teams.

• Managed project assessing data quality of Resource Directory products. Increased accuracy in reporting by 10%.• Created a departmental hub of standard operating procedures (SOPs) that was a model for the entire company.• Created and led monthly training sessions. Coordinated cross-departmental presentations.

• Brought structure, stability, and team-building to the new Resource Directory department.• Spearheaded process improvement initiatives and oversaw implementation of new production standards.• Created build projects for product delivery. Managed role assignments, workflow, and deadlines.• Supervised six direct reports, creating professional development opportunities and tracking performance metrics.

San Francisco Bay Area

San Francisco Bay Area

• Managed an increase in customer ticket volume of more than 400% the industry average by streamlining operations.• Identified workflow interruptions and streamlined B2B communication; increased speed of ticket handling and weekly departmental reporting by 50% and decreased time spent on shipping traces by 80%.• Managed customer service departments for Good Vibration and Babeland's 14 bi-coastal retail locations and 2 national web stores.• Reported weekly to the CEO and executive team regarding departmental numbers, issues, proposals, and requests.• Established national billing and shipping procedures for quarterly product subscription service.• Educated hundreds of individuals and small groups on sexual health and pleasure.• Connected educators, students, and community members to store tours, educational services, and products.• Provided technical and product support via phone, email, chat, and on the sales floor.

Berkeley, Ca

• Designed curriculum for university course on topics of health, sexuality, relationships, communication, power and privilege, and more.• Facilitated weekly classes of 10-25 students per semester.• Proposed and outlined administrative and event coordinator positions which were implemented the next semester to expand program offerings.• Served as research coordinator and liaison for an assessment of the program’s impact on students. Revised surveys for accessibility and inclusivity.

San Francisco Bay Area

• Detailed and delegated intern project plans for outreach and fundraiser with local community-based organizations and businesses.• Created a centralized communication system for supervisorial staff and interns, increasing collaboration and streamlining project management.• Increased response time of online inquiries for information and materials by 35%.• Was invited to represent the non-profit at Catalyst Conference (sexuality education) and other events such as Sex Culture Expo.

Santa Rosa, Ca

• Trained and supervised 50+ employees in technology systems, day-to-day operations, and customer service, during high-traffic rush periods.• Updated product databases to facilitate orders, inventory control, and communications for instructors, students, and vendors.• Generated, processed, and posted to Accounts Payable 300-400 purchase orders and invoices each semester.• Received, controlled quality of, and processed 10,000+ new and used textbooks each semester.