Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Perform Quality audits and analyze results to determine process improvement opportunities for staff/agents. Utilize the computer database to verify and document information.Help guide and educate staff/agents with solving problems systematically, using sound business judgment.Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications. Implements customer service strategies and recommends related improvements/enhancements. Places outgoing phone calls to complete follow-up on customer service requests as necessary.

Assisted individuals with disabilities in identifying appropriate and satisfying employment.Developed individual employment plans, including goal setting strategies and networking skills. Provided the necessary support to maintain or improve employment. Developed a day to day process for clients to follow while at work.

Interacted with medical staff in regards to patient nutrition needs or requirements as well as unit food service needs. Assist dietician with monitoring of patients and record patient intake.Accurately and effectively ensured efficient timing of services, and modified diets.