Takela Johnson Email and Phone Number

• Provide professional, accurate and timely responses for all requests using established troubleshooting procedures to identify and resolve technical issues and client requests including software, peripheral installations, configurations, and remote system access.● Configure and deploy environments in accordance with the agreed standard configuration to authorized users.● Add or remove users/workstation to Microsoft Active Directory Group Policy Objects (GPOs) and organizational units… Show more • Provide professional, accurate and timely responses for all requests using established troubleshooting procedures to identify and resolve technical issues and client requests including software, peripheral installations, configurations, and remote system access.● Configure and deploy environments in accordance with the agreed standard configuration to authorized users.● Add or remove users/workstation to Microsoft Active Directory Group Policy Objects (GPOs) and organizational units (OUs). ● Recording all incidents tickets into PeopleSoft CRM Client Nexus system and Fieldservice Salesforce.● Develop, deploy, and maintain custom Windows Desktop Operating System Images.● Migrating users over to OneDrive.● Imaging or reimaging PCs to Windows 10 or Windows 11 for users’ applications.● Published the document to train new and existing employees on company processes. Show less

• Windows 7 migration project, transferring the client’s OS from Windows XP to Windows 7, installing Office 2010, loading financial business unit and custom user applications with deployment software, testing for application compatibility, backing up and restoring all user data, copying all hard drive information and upgrading RAM and hard drives.• Performs system administrative duties; installs new operating systems, and application system software.• Helpdesk/desktop support… Show more • Windows 7 migration project, transferring the client’s OS from Windows XP to Windows 7, installing Office 2010, loading financial business unit and custom user applications with deployment software, testing for application compatibility, backing up and restoring all user data, copying all hard drive information and upgrading RAM and hard drives.• Performs system administrative duties; installs new operating systems, and application system software.• Helpdesk/desktop support technician, providing problem management and resolution for incoming incident tickets at all Baptist Hospital, including multiple trading floors. Tracking and closed tickets in request ticket tracking systems• Provided technical assissstance to clients through phone, email, and onsite support Show less

• Acts as software and hardware support to provide technical assistance to entire distribution center. • Maintain system and personal computers, Novell networks, UNIX workstations, file servers, Ethernet networks, and network cabling. • Install new units configure and make modifications to the network system and other related equipment, and devices as required. • Troubleshoot networks systems and applications to identify and correct malfunctions and other operational difficulties… Show more • Acts as software and hardware support to provide technical assistance to entire distribution center. • Maintain system and personal computers, Novell networks, UNIX workstations, file servers, Ethernet networks, and network cabling. • Install new units configure and make modifications to the network system and other related equipment, and devices as required. • Troubleshoot networks systems and applications to identify and correct malfunctions and other operational difficulties. • Perform a variety of administrative support functions, including documentation updates, trouble tickets recording/analysis, IT asset tracking and IT supply inventory. • Printed out LP labels for the entire warehouse. Show less