Takia Gordon Email & Phone Number

United States

• Developing and training new hires while emphasizing on best security practices, password management, and setting up user accounts in Azure and Active Directory.• Implementing strong password policies for email setups in office 365 admin center.• Configuring and managing Microsoft Cloud PCs through Azure user admin center, ensuring secure access with MFA and appropriate permissions.• Collaborate with the team to secure users systems and protect network communications by configuring VPN connections for both physical and virtual PCs.• Document user technical issues through Jira ticketing system.• Contribute to creating and updating knowledge articles in Microsoft Sharepoint.• Remote support using Bomgar focusing on technical related issues.• Monitor system outages.• Monitor users access management through Audit and Sign in logs within Azure admin center.

Plano, Texas

• Develop and deliver technical awareness training materials for new hires, emphasizing best practices, password security, and data protection• Perform password resets and manage user profiles in Active Directory while enforcing strong authentication and access controls.• Monitor network outages and investigate network issues through Service Now.• Document user technical issues through Service Now ticketing system.• Troubleshoot VPN connectivity issues for users.• Configure and update group policies in command prompt to ensure computer performance while adhering to security standards and policies.• Remote support using Bomgar focusing on technical related issues.

Marietta, Georgia

Perform software repairs and installations for in store PCs/users.Fields, addresses, and prioritizes incoming help requests viaphone, tickets and remote support.Provide remote desktop and troubleshoot in-store PCs.Assist with storewide outages and network issues.Accesses software updates, drivers, and knowledge base to aid incustomer problem solutions.Monitor system updates (track trends of customer issues).Assist in team environments and assist peers when needed.Assistance with Office 365 platform Assist with VPN access.

Addison, Tx

Provide service technicians for customers’ appliance issues based on need.Keep data and information organized to help company operate more efficiently.Implement new ideas for the department and daily processes that have been recognized for improving work flow.Able to think quickly to assist customers as needed, while following protocol.

Marshall, Tx

Created and managed a database through Microsoft Access for elementary school after school program. Set up a computer lab for the school library, and ensured it ran smoothly. Assembled a CPU/ restoring CPU Windows operating system. Created a business plan for installing IT student study center withupdated systems/programs.Built a personal network for the IT student study center.

Marshall, Tx

Managed school social media sites (Facebook, Twitter)Routed calls to the designated departments

Information Technology/System Administrator-Certificate, Information Technology

Bachelor Of Business Administration (B.B.A.), Computer/Information Technology Administration And Management

Computer Information Systems