Takita Jones Email & Phone Number

Atlanta, Georgia, United States

T+W Claims AdjusterManage initial reporting of tire/wheel claims, dent claims and windshield claims. Confirmed coverage and explained claim process. • Contributed to reduced call volume by providing immediate resolution and documenting internal system.• Investigated payment disputes and payment accuracy by reviewing documents and communicating with internal departments.• Contributed to team’s success by adhering to Quality Assurance Guidelines and keeping above average performance score of 97%.• Communicated claim status to dealerships effectively and provided written correspondence when needed.

Atlanta, Ga

Manage all aspects of assigned gap claims from initial reports to investigations, gathering of supporting documents, timely follow up and issuing of claim payments. • Keep customers satisfied by quickly responding to inbound calls and written correspondence from customers, financial institutions and dealerships regarding status of claims. • Contribute to department’s success by maintaining overall performance score of 96.60, maintaining company’s goal for speed of answer (30 secs or less) and abandoned call rate (30% or less) while handling proportionate number of customer phone inquiries. • Open average of 10.7 claims / day and close average of 8.5 claims / day.• Develop and implement process improvements by collaborating with team.• Represent company as participant in “Innovative Challenge”, member of Entertainment and Action Plan Committees, Earl representative, volunteer at animal shelter and participant in Ally Give Back Program. • Make certain new hires are well prepared by acting as mentor and coach

Atlanta, Ga

Accounting Specialist 2007 - 2014Prepared daily deposits and revenue / inventory reports for senior management team and paid office expenses with company-issued P-card.• Ensured billing accuracy by proactively investigating and reconciling accounts.• Made sure payroll and expense reporting accuracy for field staff and retirees by reviewing and processing all data.• Documented Citibank’s and Bank of Montreal’s systems with 100% accuracy by preparing and confirming daily bank deposits.• Kept claim payments accurate by posting incoming payments to appropriate claims and document system, authorizing claim payments daily and reviewing / coding invoices for payment. • Guaranteed confidentiality of documents as needed by maintaining high level of accuracy and paying attention to details.• Assisted internal and external customers by developing close working relationships.

Oversaw AJC Real Estate website and ensured accuracy in advertising, content and billing.• Contributed to department meeting revenue and inventory goals by producing daily tracking reports.• Gained customers’ trust by providing support and troubleshooting system issues.• Communicated suggestions, improvements and upgrades to website by collaborating with management.• Volunteered for AJC-supported charities such as Empty Stocking Fund, Habitat for Humanity and United Way.• Attended trade shows, marketing events and other occasions sponsored by AJC / AJC partners.

Reviewed and audited assigned accounts for compliance with pricing and policy guidelines. Trained employees on proper order entry codes to reduce billing discrepancies

Associates Degree, Business Administration

Activities and Societies: Student CouncilI was a member of the Student Council and also served as a mentor for younger students all.

Education record

I took a full course load and worked part time.