Customer Service Specialist
CurrentCustomer Service for Ragnarok Origin Global1. Become a customer representative to forward all of their problem and insight on discord and Aihelp to Operation team.2. Report if there are bugs and errors to the operation team.3. Help players checking items using tools and solve their problem.4. Monitor whether CS is working according to Standard Operating Procedures.5. Supervise and guide the customer service team to ensure they provide efficient and friendly customer support services.6. Communicate with players through online chat and other means, address their questions and concerns, and Communicate with players through online chat and other means, address their questions and concerns, and handle issues that arise during gameplay.7. Handle player feedback and promptly communicate the voices of players to the team, assisting in improving the gaming experience.8. Collaborate with other departments to improve products and services and enhance customer satisfaction.9. Perform service quality inspections to ensure the accuracy of solutions and customer satisfaction.