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@accenture.com
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1 phone found area 703
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Todd Krause is listed as Service Transformation and Contact Center Operations Leader at Accenture Federal Services, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at accenture.com, phone signal with area code 703, and a matched LinkedIn profile for Todd Krause.
Todd Krause previously worked as Specialist Master: Contact Center, Customer Care and Operations Expert at Deloitte and Senior Manager, Customer Experience at Volkswagen Of America, Inc. Todd Krause holds Mba from Weber State University.
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Senior CX operations leader with exceptional leadership, process improvement and analytical skills. Successfully led business transformations, cross-functional teams and multi-million-dollar budgets. Proved record of increasing operational efficiencies and optimizing the customer experience.Areas of Expertise: Business AnalyticsBusiness Process OutsourcingConsumer InsightContact Center OperationsCRMProcess ReengineeringStrategic Business PlanningVendor ManagementWorkforce Management
Listed skills include Customer Satisfaction, Crm, Leadership, Customer Retention, and 46 others.
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Arlington, VA, US
Responsible for leading strategic Service Transformation & Contact Center growth and operational initiatives while driving service delivery improvements and an enhanced customer experience.
Worldwide, OO
Providing consultative services and project management expertise to implement new & innovative contact center solutions and transform operations for US government and commercial entities.
Reston, Virginia, US
Responsible for driving strategic initiatives to monitor, measure and enhance the customer experience at Volkswagen dealerships, including management of the online Customer Experience Survey system, mystery shops and reward & recognition programs. * Fostered improvement initiatives that achieved a four rank industry improvement in the JD Power Customer.
Reston, Virginia, US
Directed all aspects of 125-person call center operation with direct accountability for $12 million budget and all customer relations & goodwill activities. Developed Voice of the Customer program to provide C-Level and Sr. Executives insight into drivers behind customer contacts. * Drove paradigm shift, from vendor-managed department primarily concerned.
Chatsworth, CA, US
Held multiple concurrent responsibilities: (1) Managed all the company’s major projects, such as technology transitions and M&A integrations; (2) Led 250-person multi-site, multi-function call center operation with $6.5 million annual budget; (3) Oversaw client management team generating $20 million in annual revenues. * Played key role in ongoing.
Chatsworth, CA, US
Oversaw all aspects of a 24x7 140 seat call center fielding 1.5M+ transactions annually. Managed annual budget of $6.5M. Led direct reports including managers, and supervisors with general oversight of 300 employees in areas that include training, CRM, and human resources. * Built world-class customer service operation – grew from a team of 4 to over 300.
This start-up provider of Internet networking services later became a subsidiary of IKANO Communications.Led a team of up to 75 with accountability for all support functions. Provided strong leadership where none had previously existed, built up a robust client base and cultivated an environment where employees became accountable for performance and.
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Todd Krause works for Accenture Federal Services.
Todd Krause is listed as Service Transformation and Contact Center Operations Leader at Accenture Federal Services.
AeroLeads has found 1 work email signal at @accenture.com for Todd Krause at Accenture Federal Services.
AeroLeads has found 1 phone signal(s) with area code 703 for Todd Krause at Accenture Federal Services.
Todd Krause is based in Washington DC-Baltimore Area, United States, United States while working with Accenture Federal Services.
Todd Krause has worked for Accenture Federal Services, Deloitte, Volkswagen Of America, Inc, Ikano Communications, and Sisna.
You can use AeroLeads to view verified contact signals for Todd Krause at Accenture Federal Services, including work email, phone, and LinkedIn data when available.
Todd Krause holds Mba from Weber State University.
Todd Krause is listed with skills including Customer Satisfaction, Crm, Leadership, Customer Retention, Management, Process Improvement, Cross Functional Team Leadership, and Team Building.
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