Initially hired as Ballroom and Latin Dance Instructor. Rapidly promoted to Team Leader then Assistant Studio Manager. Groomed to become the Studio Manager; a position held since 2012. As Studio Manager, I am responsible for all aspects of day to day operations including:●Executive Assistant to Franchise Owner; providing link between senior management, employees, and clients to ensure proper lines of communication to address any problems or issues requiring immediate attention and resolve. Plan and direct high-level administrative and confidential affairs between clients, studios, and owners.●Developed groundbreaking approaches as studio “closer” for prospective clients. Since 2012, awarded Regional Top Executive based on bi-yearly performance and sales.●Increased production in lessons over 100% through implementation of long-term marketing strategies to drive growth, improve financial performance, and outpace competition. ●Fully manage company-wide accounting, payroll, and reporting functions.●Manage statewide meetings and led presentations to senior management teams from local and regional studios.●Develop relationship with all clients to provide the highest quality of product and services. Named the Top Dance Instructor, in all of New England and parts of Canada for 2010.●Market and manage multiple events such as dance showcases, fundraisers, outings, and parties to increase revenue and exposure.●Supervise a team of up to ten employees. Experience in personnel recruiting, selection, training, developing sales leadership, scheduling and supervising. Motivate staff to achieve performance goals and ensure productive department operations.●Organize local and international travel schedules, interfacing with external travel agencies to arrange ground/air, hotel and dining accommodations while adhering to a strict budget.

●Responsible for initiating sales connection with new clients.●Motivated clients to entice them with the skills and enjoyment of dancing.●Exceeded goals for productivity and efficiency.●Taught private one-on-one lessons, multi-level group classes, and hosted weekly dance parties as marketing technique for studio.

●Management of high-volume home service company, including daily operation of customer service department. ●Assisting owner and senior level professionals by preparing official correspondence, memos, drafting monthly activities and status reports as well as employee announcements and other communications.●Excellent problem-solving skills, establishing work priorities and a strong orientation in customer service/satisfaction.●Experienced in analyzing and streamlining product delivery systems to increase productivity, quality and efficiency.●Instituted and lead monthly Customer Service Representative Meetings as a forum to cross-reference and identify/resolve conflicts, exchange solutions, and promote mutual team support. ●Coordinator for multiple yearly client, vendor, and staff events