**Leadership** - Built the Product Operations group - Led Product Ops & Product Knowledge - Envision roadmap & set operational KPIs - Worked closely with executive leadership (Directors, VPs, CTO, CoS) - Acted as product focal point for sensitive and complex business cases raised by legal**Product Excellence** - Formalized cross-product standards, checklists and ceremonies - Implemented Product OKRs, insights and improvements - Shaped the product roadmap by adding deal breaker feature requests (based on pre-defined criteria) - Identified release management bottlenecks - Ensured smooth release rollout communication - Created action-driven dashboards to monitor KPIs and SLA**Operations Management** - Led large-scale cross-product & cross-org operations - Identified pain points, friction, bottlenecks within PMs day2day - Created formal project standards and ceremonies from initiation to delivery - Maintained a strong cross-org collaboration for initial buy-in, sustained engagement, and smooth execution - Sustained strong relationship with Marketing, Sales, Legal, CSM and Support**Processes & Infrastructure** - Feature requests - Product questions - Private preview features roll-out - Design partners - Security questionnaires & agreements - New features knowledge & documentation - In-app help integration**Global Communications**Product Announcements ( End of Support, End of Life, News, Urgent updates) - Enforced standards and cross-org alignment to meet legal obligations - Created formal procedures, checklists and templates - Led complex incidents from discovery to broad announcement - Both internal and external to customers

- Transformed Outbound team to Product Ops team- Hired & built product ops team (~5 members)- Prioritized day2day load based on business criticality- Built cross-product and cross-org methodologies to support large-scale operations- Led large and complex projects from ideation to delivery including: mapping pain points, research, detailed requirements, flows, training, documentation, kick-off, monitoring and feedback collection

- Analyzed feature requests raised by customers- Answered Product questions - Led deal breaker feature requests from submission to delivery (scope, requirements, efforts, timelines, communication)- Communicated cross-org product announcements (EOS,EOL, Product updates)- Built an online product portal

Special QA SquadCustomer-response responsibilities: - Provided Ad-Hoc professional support (multitiered) services (all of the company's customers) - Defined, configured & ran complex test scenarios over customer-tailored lab environments - Led and run remote support sessions on the customer's live production system(s) - Responsible for reproducing product and development issues for and by our customers - Validated patches / bug-fixes for customer-specific issues2. R&D QA responsibilities: - Led and ensure product quality for all of Varonis' product line via full SDLC. - Help define and ensure new-features for all of Varonis' product line. - Provided pivotal assistance for Product Management on specification documentation.Technical skills & languages used: - VMware vSphere environment (and tools) - Microsoft Active Directory - Microsoft SQL - Microsoft 365 - NetApp - EMC Storage solutions - Unix / Linux

Led cross-product browsers & mobile testing; -Cross operating systems-Cross browsers-Tablets-Mobile-Virtualization & Citrix-Automation Tools (Selenium)

Provided helpdesk services to internal employees.Supported the following;Windows, Linux, ServersPermissions managementActive DirectoryCitrixBilling systemsMicrosoft Office

B2C - ISP&VOB technical support.Troubleshoot & fix network issues remotely

Excellent soldier (certified) as a network technician.Worked with Cisco,Juniper,3COM , built networks based ip.Modems/Routers/multiplexersAlvarion Antennas based wireless networks