Tal Fermon Email and Phone Number

Due to my son’s illness I have decided to dedicate myself to my family until Ben (SuperBen) is completely healthy.

Lead in developing the company's vision and strategy and create objectives and a road map for the future.Managed and implemented all fundraising concerns and oversaw the primary areas of Operations and Finance.In charge of leading a group of co-founders, advisers, and outsourcers by exemplifying exceptional leadership skills. Build productive relationships with industry partners and competitors to support strategic business objectives.Supervise partnerships and strategic business relationships by negotiating contract terms and handling conflicts.Key Accomplishments: Directed the company through 365x US Scale-Up Accelerator Program, batch March 2021.Successfully led the company through AWS Builder Space Accelerator Program, batch April 2020.

Successful in managing the company's investor and customer portfolios to ensure smooth business operation. Spearheaded the management of the company's online expansion plan to ensure market penetration and efficiency. Exemplified knowledge in creating and managing two departments, starting with recruiting and progressing to training.Executed strategic initiatives to implement key changes and improvements in business development and sales programs.

Effectively rebuilt and directed the support and technical support teams in all areas, including recruiting and training.Set and implemented KPIs for high-quality service and SLA; managed the organization's customer portfolio.Created plans and models for the company's customer success, KPIs, growth sessions, success, and retention.Led process improvement and problem-solving efforts to create standard procedures and policies for customer support.

Identified plans and resources required to meet project goals and objectives to ensure seamless operation. Achieved project deadlines by coordinating with contractors to manage performance to ensure project completion. Orchestrated projects within strict timeframes and budget constraints by solving complex problems with senior leaders.