● Leading Sales Domains & Projects● Creating & Leading & Monitoring Sales workflows ● Creating & Managing projects from A-Z ● Managing 100+ SMB & Enterprise accounts● Maintaining ongoing relationships with businesses, partners, and in-house ● Creating & Presenting ongoing webinars

● Managing 250+ SMB & Enterprise accounts● Establishing ongoing relationships both with customers & partners● Creating a vetting process according to the partners' needs● Creating & Presenting ongoing business webinars- customers & partners● Creating & Leading partners and customers forums

● Managing a portfolio of 250+ accounts● My KPIs - In-App activity, retention, renewal, revenues, upselling, ASP, etc● Business consultancy, Business Coaching, Sales Coaching, Time Management, SEOoptimizations● Analyzing reports and initiating action items● Accomplishments - I have created an ongoing, step-by-step business seminar for ourcustomers & trained the team.

● Managing a team of 8 Customer Success Managers, responsible for over 300 global B2B customers from the US, Canada, China, Europe, and the UAE.● Managing 50 tier-1 clients, overseeing integrations (SAAS platform, mobile app, and physical products), monitoring adoption rates, revenues, and pricing/negotiating renewals. ● Analyzing KPIs (In-App activity, retention, renewal, etc.) to monitor the account and identify potential upselling/optimizations through the integration of new products and features.● Ingesting/filtering customer requests, and working directly with product, QA, UI/UX, and other technical teams on the features backlog.

● Create visual reports, quarterly business reviews, and tailor-made marketing, statistics, and strategy presentations and demos.● Managed the company's training program, providing extensive product training for customers in various fields such as coding, physics, engineering, and science.● In charge of the company's applications, providing support and educating users.● Drove, built, and managed new partnerships to support the company's strategy and increase brand awareness.

Head of Customer Service, Ivory Computer and Mobile Ltd.• In charge of the customer service team.• Responsible for clients' direct sales, retention rate, returning customers and product satisfaction.