Sales manager with 5.5 years of experience in software as a service (SaaS) and over 12 years in the SMB sector and local organizations.An expert in leading sales teams and knows how to lead them to high performance and to achieve extraordinary revenue growth.My strengths include developing and implementing strategic sales plans, cultivating strong customer relationships, and using data analytics to improve sales performance.My expertise lies in recruiting, training and building teams that inspire collaboration and foster a culture of innovation and responsibility. I have experience negotiating complex contracts and closing high value deals with both B2B and B2C clients.My real strength as a manager always comes from interpersonal communication with everyone I meet throughout the dayI collaborate effectively with cross-functional teams.And always comes with a smile to drive success through strategic planning and continuous improvement. I thrive in dynamic environments, I actively pursue new challenges to elevate my team and my organization.

• Leding a team of 15 field sales agents and client case managers, consistently exceeding aggressive sales targets.• Provided mentorship and guidance to team members, enhancing their skills in problem-solving and recruitment.• Implemented strategies to measure team performance in customer abandonment, satisfaction, and quality of sale.

• Managed sales, telemitting, and customer success teams at Zap Group call center.• Implemented training programs, tracked sales metrics, and conducted regular evaluations.• Collaborated with marketing and customer service departments to improve customer satisfaction.• Led recruitment, assimilation, and training processes to build a skilled and motivated sales team.