Tal Shriki Email and Phone Number

Mission: Establish robust B2C and B2B product foundations for a developing subscription business, ensuring high NPS and strong user retention.• Directed full product lifecycle, from inception to market launch, including managing vertical directive, feature profitability, and blending strategic planning with practical execution. The iteration of the mobile app during that time, resulted in a 30% increase in retention rate.• Implemented lean product and agile methodologies, with a strong focus on design thinking for new product development to enahnce user experience through extensive research and journey mapping yielded 2.6X improvement in the NPS score. • Created and shaped PRDs and user stories, led the development of POC models incorporating market insights and trends to identify product-market fit opportunities.

Mission: Construct a scalable support system that meticulously analyzes user pains, with the goal of refining a product strategy to improve user activation and retention.• Oversaw the Support organization at Nexar since November 2018, dedicated to creating a premier support operation for a vast growing network of drivers.• Established a cost-efficient remote support operation aided in boosting revenue margins. Achieved high service quality with an average CSAT of 91%. Successfully reduced support ticket volume by 3X through the implementation of product-feedback cycles and self-service tools.• Developed an advanced support system using AI-powered self-service tools, analytics infrastructure, and collaborative processes with Product, Development, and Design teams.• Championed a mindset and processes where customer service demand is seen as a chance for betterment, focusing on identifying and reducing preventable demand to boost user satisfaction and retention.

Mission: Build Nexar’s operational foundations for B2C and B2B growth in Israel• Expanded and enhanced business operations by developing and implementing growth strategies, optimizing operational processes, ironing out product feedback loops and boosting on-ground sales efforts.• Concentrated on identifying growth opportunities, increasing customer engagement and retention, and promoting cross-functional team collaboration for operational excellence.• Led the first-ever partnership with an insurance company, resulting in closing three additional professional driver insurers in the US. This initiative eventually led to a 10X growth in the US-based driver network, covering extensive road networks and generating valuable data for cities and the private sector.

• Role Overview: Led training for the "National Squad" unit, IDF's Medical School Academy, preparing reservists and civilian medical professionals for high-pressure, emergency medical operations in sub-optimal conditions.• Training and Development: Conducted intensive national training courses, transforming civilian doctors and reservists into effective field medical teams and ICU support staff.• Leadership and Quality Assurance: Progressed from Medical Teams Instructor to Chief Instructor, overseeing training quality and instructor supervision, culminating in the role of Course Commander for future medical instructors.*** Awarded the Base Commander Excellence Award for leadership and standout performance.