Tal Siegel Email & Phone Number

New York, Ny, Us

New York, United States

*Direct the Merchant Services Department, including hiring, training, and managing staff to ensure compliance, service excellence, and operational efficiency.*Supervise merchant account lifecycle management, including onboarding, maintenance, technical support, and resolving funding, chargeback, and risk-related issues.* Built and maintained strong relationships with clients, ISO partners, and external stakeholders to drive customer satisfaction and business growth.* Streamlined operations and enhanced service delivery using platforms like Zendesk and Zoho for managing merchant and ISO support tickets, ensuring timely issue resolution and maintaining SLA compliance.

Greater New York City Area

Us

Master P.O.S., is a Point of Sale and Business Management Software Company, designing solutions for small retailers. * Co-founded and established operational frameworks, including internal systems, processes, and protocols for seamless daily operations.• Led and managed the customer service team to ensure optimal performance, providing coaching, conducting performance reviews, and fostering a collaborative environment across domestic and international teams, including coordinating joint training sessions with the support team abroad.

St. Louis , Mo

. Retail Company selling cosmetics and physio-therapeutic devices • Co-established and helped grow company to 22 locations in 9 different states• Developed training program curriculum and trained more than 100 sales associates and 32 managers to: source customers, make a compelling sales pitch, effectively communicating demonstrated product offerings and their value, close a sale, and up-sell.• Managed regional managers and mentored them on management of staff, sales training and reaching sales targets • Successfully negotiated more than 50 legal and financial contracts between $23,000-$286,000• Built and managed good working relationship with mall managements, resulting in the largest mall chain in St. Louis preventing our competitors entrance to the region and keeping us as only independent vendor when a national dealer took over all leases for our products across the US in 2007 • Recruited local vendors in distant regions to create strategic business partnerships and helped establish sister company AMT Management, INC, which marketed products in trade shows and online

St.Louis, Mo

• Hired, trained, and mentored 17 formerly incarcerated individuals living in a halfway house, developing 3 of them to become regional managers and eventually regional partners, and in two cases to go on to establish their own business which are currently still operating

Phoenix, Arizona Area

Seacret Spa is a skin care company which manufactures and imports cosmetic products made of Dead Sea minerals.• Trained and managed sales team in 6 locations; trained and developed company’s future managers• Increased sales and decreased training expenditures by developing innovative employee incentive scheme which was later adopted by other U.S. regional managers• Led the region to become 1st place in sales for 6 consecutive months

Europe

Dressage rider

• Organized and facilitated seminars and events which brought together youth from Israel, the US, and the UK• Coached, mentored, and developed youth to step into leadership roles as club managers and instructors• Managed and implemented daily operations and programming of club, as well as for summer camp, group field trips and overnight trips• Earned a 50% budget increase from the county council by using compelling communication strategies

Taught in a rehabilitative ACI program for justice and child-welfare impacted youth & young adults with behavioral problems. • Taught, supervised, counseled, and mentored 2 groups of 15 individuals each for 3 month sessions as they coped with and worked through family issues, emotional, and behavioral issues• Wrote more than 75 lesson plans, and taught courses in history and civic studies using special teaching methods geared to increase self- regulation, emotional regulation, and motivation. • Led and supervised academic program for 5 additional groups of 70 Individuals• Trained teachers in using aforementioned teaching methods, and supervised their implementation • Mentored 25 teachers through lesson planning meetings, checked more than 1,000 lesson plans, conducted 75 classroom observations, and led 75 personal feedback sessions • Developed new curriculum for the Teaching Corps and ACI program Civic Studies, including IEP’s

Master'S Degree, Education Policy Analysis

Activities and Societies: Zankel Urban fellow, 2017-2018

Bachelor'S, Political Science

Bachelor Of Arts (B.A.), Political Science And Government, 3.57

Graduated with honors

Bhs Stage 2 Qualifications, Equestrian/Equine Studies

Assistant riding instructor, rider, horse care and stable management

College Coursework, Education, Sociology- Anthropology, 3.78

• Courses included: Psychology of Education, Philosophy of Education, Special Education, Education Counseling, Education Systems.

Teacher Training, Instructional Leadership, Officers’ Training, Education & Leadreship

• 600 hours of practical training in effective teaching, class management and counseling, including: Applied Behavior Analysis, Special.