I represented Emirates Airlines in Seattle (USA) at Boeing Pine Field Manufactory for a quality control Audit for the new Aircraft type of B777-200 LR Sept, 2007Responsible for staff development Responsible for planning and organizing all flightsResponsible for keeping a high level of Customer relationship managementResponsible of Managing crew Responsible of Managing resourcesResponsible of Managing CustomersResponsible of keeping and monitoring high level of… Show more I represented Emirates Airlines in Seattle (USA) at Boeing Pine Field Manufactory for a quality control Audit for the new Aircraft type of B777-200 LR Sept, 2007Responsible for staff development Responsible for planning and organizing all flightsResponsible for keeping a high level of Customer relationship managementResponsible of Managing crew Responsible of Managing resourcesResponsible of Managing CustomersResponsible of keeping and monitoring high level of professional image among the team. Training junior and senior crew based on training needs analysis and by setting up individual action plans and designing a method of delivering the training needs to suit individuals where the course will be based on (Specific, Measurable, Achievable, Realistic topic and within a time frame for development.) to reach positive outcome.Responsible of creating an environment to motivate and lead a team from diverse backgrounds and cultures to anticipate and meet customer expectations and to gain customer’s loyalty.Responsible of providing feedback on voyage reports to in-flight services management on all operational matters, product standards, performance of suppliers and service providers i.e. catering, engineering, ground handling etc.Responsible of getting involved in customer service problem solving, dealing with highly stressful and demanding environment in a professional customer oriented manner.Responsible of delegating tasks to team members supporting their decisions guiding and coaching them to meet the corporate objectives and the quality policies set by the airline. Show less

In charge of training and development Security team members to also be customer service oriented in addition to their role