Talal Alotaibi Email and Phone Number

- Implementing consistent Risk and Control Assessments for various departments, including Wealth Management, Operations, Compliance (Regulatory and Financial Crime), Information Technology, Legal, Audit, and Resilience- Developing and implementing an Internal Control Review Methodology- Providing support to the business in implementing operational risk management- Identifying significant risks and implementing solid controls- Creating and monitoring internal control plans- Collaborating with different functions to determine risk scope and control- Adjusting monitoring approach based on business and regulatory changes- Acting as the Secretary of the Business Oversight Committee.

- To efficiently manage administrative responsibilities, facilitate seamless communication, and support the Capital Market Institution Committee of Dealing, contributing to its mission of promoting transparency, integrity, and growth within the financial market sector.

- Ensuring the effective implementation of a consistent Risk & Control Assessment for the Wealth Management Department.- Developing and implementing a standard Internal Control Review Methodology within the business.- Supporting the Business in implementing the company's Operational Risk & Management.- Identification of significant risks within the business and institute proper controls by deriving a robust Risk.- Ensuring the development of the internal control monitoring plan by the Control Owners that is based on the Risk and control Assessment and timely undertaking of the tests as required.- Closely associated with the business head in Wealth Management and support functions such as Compliance, Legal, HR, Operations, Risk, etc., for the scoping of the Risk and control.- Abreast with business and regulatory changes impacting the risk environment and appropriately tailor the monitoring approach.

- Following up and mentoring wealth relationship managers to meet the set selling targets within the assigned district-branch network.- Ensure team builds and maintains client bases.- Ensure keeping current client plans up-to-date and recruiting new clients continuously.- Keep abreast of existing laws, regulations and new opportunity tools.- Maintain and develop the knowledge and skills of the wealth relationship managers.- Sales and performance report development for senior management.

- Team monitoring and evaluation to provide coaching to ensure a high and consistent performance standard.- Support in developing the customer service strategy and action plans.- Analyze cross-channel product performance and report to the team, ensure channels meet the set targets, and communicate with Customer Service Operations and service Channels to provide our clients with the highest quality service.- Oversee and provide the proper delivery of internal communication updates (e.g. new/change in policy. process, other updates) to all relevant departments/entities.- Coordinate with the Customer Service Operations and Service Channels Manager to ensure the supply and demand of customer service-related requirements are met.- Coordinate with the Quality Unit in the quality evaluation results of all the delivery channels.- Investigate suspected fraud or non-compliance cases.

- Assist the contact centre department in formulating, implementing, and monitoring the bank's service quality strategy to ensure minimum customer attrition and maintain high-quality bank product and service usage.- Ensure that the compliance and ethics of the bank are always followed.- Improvement of the quality and level of service for the bank's clients.- Handling customer complaints in any service and ensuring that all products or services meet or exceed customer expectations with the high-quality standard that SABB seeks.

- Handling/ attracting high-level customers (High net worth clients).- We got the first centre in the eastern region by profits in 2008, 2009 and 2010.- Daily share transaction deals through the Saudi Equity Market.

- Interact courteously and guide customers to appropriate service points where relevant.- Provide information and advice relevant to specific customer needs and deliver appropriate services.- Attend to customer problems, referring issues beyond the role limit to appropriate reference points.- Receive customer suggestions to ensure follow-up and submit relevant reports as required.- Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.- Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.