Muhammad Talal Saleem Email & Phone Number

Islamabad, PK

Malaysia

Islāmābād, Pakistan

Islāmābād, Pakistan

- Launched products and features with a TAM of over $5,000,000 for a leading real-tech company in Pakistan.- Achieved 10X improvement in conversion rates for project and property pages.- Enhanced customer experience by increasing number of properties viewed per session by 1.5X while reducing the average session time by 40%. - Achieved 4X growth in organic.

Karāchi, Sindh, Pakistan

• Driving customer-centricity in business processes to improve customer satisfaction. This resulted in CSAT improvement from 73% to 81%.
• Reducing friction in customer facing processes to reduce Interactions per 10K Order from 1500 to 1100.
• Redesigned the seller sign-up journey to improve the active seller conversion rate while reducing the annual CRM license cost by $350,000.
• Launched and scaled the performance of the Chatbot resolving 60% of all inbound customer interactions.

Islamabad, Pakistan

• Spearhead new initiatives for a US-based $500 Million public company working in the Networks industry to launch a product in the CASB and Shadow IT space.
• Champion and launch an enterprise network visibility product that uses Machine Learning to identify anomalies visually on dashboards to improve threat detection by 500%.
• Redesigned and launched mobile and web apps for a healthcare startup that provides online medical consultancy to diabetic patients.

Pakistan

• Established digital advertising as a revenue stream for Telenor. Leveraged consumer data for running advertising campaigns, generating revenue worth $100K in the first year of project launch.
• Lead partnerships formation with Ad Tech tools (Demand and Supply Side Platforms and Data Management Platforms) to leverage technology for setting up an ad network.
• Worked with mobile publishers (Mangobaaz, Cricout, etc.) to optimize their ad placements and user experience to improve product engagement.
• Launched and acquired 1 Million MAU in 6 months for Radio Magan, an IVR service offering free audio content.

Selangor, Malaysia

• Delivered an integrated complaint management solution for MCMC, the telecom regulatory authority in Malaysia to aid the Consumer Care team in monitoring complaints from 14.5 Million subscribers. Net project worth: $500K.
• Delivered a Collections Management System for the municipal council in Seremban. Net project worth: $100K.

Islamabad, Pakistan

• Product roadmap management to maximize business and revenue impact.
• Major initiatives include revamping of search in addition to integration with EventBrite which eventually lead to realignment and rebranding of the product company into a new Million-Dollar market.

Islamabad

- Managing and delivering monthly iterations for TicketManager. - Performance tracking and mentoring of Development and QA teams.

Islamabad, Pakistan

• Founded a venture in alliance with Xerox ME and Xerox Emirates to provide services on Xerox Docushare.

Islamabad, Pakistan

• Developed MENA market to achieve sales over $1 Million annually by leveraging partnerships with Xerox.