Talal Jamil Email & Phone Number

Melbourne, Victoria, Australia

- Provide timely response to user inquiries, offering technical support via phone, email, or in-person interactions.- Perform diagnosis and troubleshooting of hardware, software, and network issues to ensure swift resolution.- Install, configure, and maintain computer systems, software applications, and peripheral devices to optimize performance.- Assist in user account management tasks including password resets, access permissions, and account provisioning.- Collaborate closely with fellow IT team members to escalate and resolve intricate technical challenges efficiently.- Maintain meticulous records of IT support requests and resolutions to track progress and facilitate future troubleshooting efforts.- Develop and enhance user training materials and guides to ensure comprehensive understanding and utilization of the ERP system across all modules.- Stay abreast of technological advancements and industry best practices, applying relevant knowledge to provide effective in-house ERP support across all modules.

Greater Melbourne Area

• Assist in monitoring security events and alerts generated by various security systems.• Work with the team to investigate and respond to security incidents promptly and effectively.• Document incident details and contribute to post-incident analysis and reporting.• Support vulnerability scanning activities across the organization's infrastructure, applications, and systems.• Help analyze scan results, identify vulnerabilities, and prioritize remediation efforts.• Assist in tracking and reporting on vulnerability remediation progress.• Participate in the review and development of information security policies, procedures, and guidelines.• Assist in conducting security assessments and audits to ensure compliance with relevant standards and regulations.• Contribute to maintaining documentation related to security controls and compliance efforts.

Karachi, Pakistan

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.• Conducted testing on multiple software versions and supported platforms • Worked with development team during test execution to ensure proper communication of defects • • Perform all types of software testing (manual) and automated related web and Android apps Track computer system issues through to resolution, within agreed time limits properly escalate unresolved issues to appropriate internal teams e.g. Software developers, Project Managers • • Evaluated back-end for troubleshooting and performance tuning also use PL/SQL for data verification, also using post-man for API testing •• Investigate the causes of non-conforming software and train users to implement solutions and in order to make improvements to achieve better customer satisfaction •• Responding in a timely manner to service issues and requests • • Plan, create test cases and manage the overall Quality Planning strategy and collaborate with the Product Development team to ensure consistent project execution • • Follow up with users to ensure their systems are fully functional and bug free after deployment.

Pakistan, Karachi

• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.• Installed and configured operating systems including Windows Server 2008, 2012, 2016.• Performed system backups for disaster recovery purposes.

Master'S Degree, Cyber Security

Bachelor'S Degree, Computer Software Engineering, A

Cisco I.T Essentional, Information Technology

Master'S Degree, Cyber Security

Education record