I coordinated the delivery of Board and Corporate Performance and Management applications, achieving project objectives and enhancing user experience. Spearheaded the successful implementation of the Legal Matter Management System, enabling over 5000 users to generate work requests independently, resulting in streamlined processes and heightened efficiency. Additionally, I led the implementation of Single Sign-On integration, rationalised legacy systems, migrated infrastructure to Azure Cloud… Show more I coordinated the delivery of Board and Corporate Performance and Management applications, achieving project objectives and enhancing user experience. Spearheaded the successful implementation of the Legal Matter Management System, enabling over 5000 users to generate work requests independently, resulting in streamlined processes and heightened efficiency. Additionally, I led the implementation of Single Sign-On integration, rationalised legacy systems, migrated infrastructure to Azure Cloud, and upgraded the Financial Reconciliation Tool, ensuring secure data transfers and uninterrupted operations while improving productivity and achieving cost savings. Show less

I led service reviews to improve incident and problem management, managed licence renewals, and attended on the Change Advisory Board meetings, ensuring technology changes aligned with business objectives and risk thresholds. Analysed legacy application architecture for cloud migration, conducted app rationalisation, and facilitated the seamless transition of applications to cloud-based solutions, enhancing functionality and ensuring compliance. Successfully delivered projects, including a… Show more I led service reviews to improve incident and problem management, managed licence renewals, and attended on the Change Advisory Board meetings, ensuring technology changes aligned with business objectives and risk thresholds. Analysed legacy application architecture for cloud migration, conducted app rationalisation, and facilitated the seamless transition of applications to cloud-based solutions, enhancing functionality and ensuring compliance. Successfully delivered projects, including a vendor datacentre relocation, application replacements and upgrades, minimising disruption and advancing organisational capabilities. Show less

I successfully delivered cross-business projects within budget and timelines, employing agile and waterfall methodologies. Orchestrated workshops for process modelling and system integrations, influenced leadership decisions on data strategies, and facilitated seamless transitions to Windows 10. Provided crucial support during the Covid-19 lockdown, ensuring uninterrupted access to financial systems for timely payments to suppliers and staff.

I supported the enhancement of Legal and Finance applications, ensuring seamless data flow between internal systems and vendor platforms for timely processing of sensitive data. Prioritised high-impact incidents, liaising with vendors for swift resolution, and conducted root cause analysis to enhance future efficiency. Managed upgrades and maintenance of tier 1 systems responsible for supplier payments and payroll, executed data migration projects, and enforced GDPR compliance measures

I provided incident and problem resolution across various sectors, prioritising issues based on their impact on business. I led training and performance evaluations, and spearheaded a project resulting in improving over 3,000 technical guides on SharePoint, enriching the organisation's knowledgebase and enhancing incident resolution efficiency

• Provided Comprehensive Technical Support to users across central London, addressing issues with desktops, laptops, tablets, and audio-visual equipment both in person and remotely.• Ensured Operational Readiness by conducted morning checks on educational electronic equipment in lecture rooms, ensuring functionality before working hours.• Organised and prioritised tasks, arranged inspections and engineer visits, managed stock, and ensured the availability of necessary equipment.•… Show more • Provided Comprehensive Technical Support to users across central London, addressing issues with desktops, laptops, tablets, and audio-visual equipment both in person and remotely.• Ensured Operational Readiness by conducted morning checks on educational electronic equipment in lecture rooms, ensuring functionality before working hours.• Organised and prioritised tasks, arranged inspections and engineer visits, managed stock, and ensured the availability of necessary equipment.• Performed data backups and restorations, re-imaged faulty computers with department-specific software and co-ordinated patching to maintain system integrity.• Configured network drives, printers, and local peripherals, and troubleshooted network issues, including cable patching and configuring wired and wireless connections. Show less

• System Migration Lead: Led the migration project at EDS, upgrading systems from Windows 2000 to XP.• Deployment and Configuration: Created system images, installed and configured OS software, and managed the deployment and decommissioning of workstations.• User Support and Training: Installed user-specific programs and peripherals, and provided comprehensive support and training.

• Led Compliance Team: Managed a team of four to ensure properties complied with HMO licensing regulations by gathering necessary documentation and certifications from landlords.• IT and Operational Support: Oversaw purchasing of IT equipment and performed duties to maintain network and workstation functionality.• Client and Financial Coordination: Facilitated client interactions in customer services, negotiated rental terms in property management, and supported the accounts department… Show more • Led Compliance Team: Managed a team of four to ensure properties complied with HMO licensing regulations by gathering necessary documentation and certifications from landlords.• IT and Operational Support: Oversaw purchasing of IT equipment and performed duties to maintain network and workstation functionality.• Client and Financial Coordination: Facilitated client interactions in customer services, negotiated rental terms in property management, and supported the accounts department with data analysis. Show less