Talanda Welch, Mba Email & Phone Number

Charlotte, NC, US

US

• Consulting for small to medium-sized business. Responsible for partnering with the business owners and executives to identify and drive operational and savings improvement opportunities within their business for data.
• Led data migration project to streamline operations from a multi-platform to a single system saving the company essential time and resources.
• Developed new reporting tools and dashboards to improve data analysis; Trained and worked with the team on how to use these tools to better support their business goals and day to day tasks.
• Implemented payroll process improvements, which led to several hours of time saved per week.
• Managed and prioritized multiple projects while successfully completing them all within the deadlines.

Danbury, Connecticut, US

• Managed relationships with sales representatives for multiple carriers simultaneously to support service, pricing and routing strategies implementations. Researched, reviewed and analyzed quantitative data proactively.
• Managed client escalations of complex problems to ensure quick and favorable resolutions.
• Analyzed quantitative data and implemented transit updates and carrier changes that resulted in $900k in annual savings for client and performance improvements for carrier.
• Collaborated with internal team to implement best practices for onboarding new carriers for all modes.
• Reviewed Key Performance Indicators (KPIs) and conducted regular operation review meetings with carriers; Presented data and improvements to clients during monthly and quarterly reviews.

Danbury, Connecticut, US

• Responsible for clients’ customer experience as the primary contact and the voice of the customer internally, in a fast-[aced environment. Managed oversight for all phases of clients integration, including project plan.
• Managed several clients simultaneously providing project and account management essentials.
• Worked closely with clients and internal cross-functional teams to identify and implement cost savings and efficiency initiatives that saved $1.2M in continuous improvement opportunities in 2019.
• Led change request process for new services and as clients requested service changes.
• Assisted our sales and management team to secure renewal contracts and support any new sales opportunities.
• Conducted regular QBRs with the clients executive team and our internal team to ensure business goals were met.

Danbury, Connecticut, US

• Supported SCM planning and operations. Oversaw assembling digital data, analyzing performance, identifying problems, and developing recommendations. Conducted detailed analysis of supply chain costs and service. Built.
• Created several network optimizations in Llamasoft that resulted in between $250K to $850K in savings.
• Assisted in the creation and building of the new database system using dashboards for both internal and client use; Created demos and trained internal and client teams on how to use the new database system.
• Analyzed quantitative data and created opportunities that either lowered cost or enhanced service.

Winston-Salem, NC, US

• Developed, maintained, and executed logistics procedures to proactively identify logistics/transportation documentation compliance issues, initiating corrective action as necessary. Provided analytical support for.
• Offered rate analysis on current and new international lanes, improving efficiencies and creating savings of approximately $80,000 in third quarter.
• Created required customs documentation for U.S. exports, and managed foreign to foreign finished goods shipments.

Winston-Salem, NC, US

Supervised daily activities working with freight forwarder to support operations and transportation policies. Ensured compliance with U.S. and foreign customs by providing necessary direction and authorization to brokers and carriers to expedite shipments through multiple international freight lanes. Prepared, analyzed, and reviewed all export.

Winston-Salem, NC, US

Managed production plans in functional business units, resulting in 100% compliance rate with U.S. Customs. Supervised timely and accurate completion of documentation to support trade agreements under which business units operate, resulting in savings of over $100 million. Continued learning of current U.S. and foreign free trade agreements. Implemented.

Winston-Salem, NC, US

Analyzed consumer data and compiled monthly reports, resulting in successful product modifications. Communicated with functional business units to organize and execute product updates to team quarterly. Designed men’s underwear and sleepwear FAQ product booklets, decreasing call times. Managed and resolved consumer concerns, resulting in satisfied consumers.

Winston-Salem, NC, US

Resolved customer issues and took customer orders, which resulted in 97% customer satisfaction. Maintained customer database for distribution of catalogs and products.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (Bs), Business Administration And Management, General