Strategic Management:a) Developing & executing strategic plans with value propositionb) Driving successful execution of strategies in challenging scenariosc) Building robust capacity plans for fluctuating volume scenariosd) Defining and implementing change management requests e) Crisis managementOperations Management:a) End-to-end client service delivery and operational responsibility for multiple accounts b) Accountable for business operations with focus on top-line and bottom-line performancec) Responsible for new implementations, process improvements, compliance and delivery metricsd) Implementing robust control mechanisms to evade service failures and financial penaltiesStakeholder Management:a) Relationship management with stakeholders to identify opportunities for transition b) Playing a vital role in continuous calibration of service delivery, employee cost and client expectationsTeam Management:a) Work with HR in devising plans for talent acquisition and engagement (hiring & induction) b) Develop progression and succession plans for managers

Led functional team in developing robust business information system (BIS)

Represented the US Commercial Mortgage Servicing team of Capmark Overseas, HyderabadLed team in commercial mortgage operations

Worked in front-end retail banking operations (CASA) and Trade Finance and Correspondent banking functions