Talasi Hendel Email & Phone Number

• Participate in the design, development, testing, and deployment of transcription software and management controls.
• Documentation of requirements gathering sessions and design documentation.
• Conduct internal QA testing throughout the software development lifecycle.
• Conduct functional demos and provide documentation and subject matter expertise.
• Mentor and guide medical language specialists to achieve maximum proficiency and accuracy on the InfraWare platform.

Atlanta, GA

• Participated in the design, development, testing, and deployment of new transcription software and management controls as lead operational business analyst.
• Reviewed and approved documentation of requirements gathering sessions and design documentation.
• Conducted internal QA testing throughout the software development lifecycle. Coordinated formal user acceptance testing and release candidate testing, where applicable.
• Engaged other parties to coordinate original release and subsequent upgrades to the software platform
• Functioned as platform administrator and super user, responsible for monitoring system functionality and performance.
• Subject matter expert for all user types, served as escalation point for troubleshooting of issues, customer implementation projects, and operational planning.

• Acted as liaison between IT/Development and Operations and participates in the design, development, testing, and implementation of new operational controls as well as changes to existing operational controls.
• Started as Medical Language Specialist II in 1998.
• Promoted to Team Leader in 2005.
• Promoted to Editing Proficiency Analyst / Transcription Technical Analyst in 2008.
• Promoted to Business Analyst and Development Liaison in 2010.

• Coordinated User Acceptance and Release Candidate Testing where applicable.
• Provided professional documentation, feedback, and one-on-one assistance to managers, medical language specialists (MLS), support personnel, and other end users as necessary, including desktop software and web.
• Collaborated among speech vendors, IT, and operational management on patterns regarding potential editing issues or account specification problems.
• Worked directly with management teams and attended team calls to discuss editing proficiency analysis and platform functionality.
• Mentored and guided medical language specialists to achieve maximum proficiency and accuracy for team.
• Streamlined the feedback processes and maximized productivity.

• Managed 47 medical language specialists as team leader.
• Responsible for scheduling of staff to maintain contractual turnaround time on all accounts
• Evaluation, in consultation with the TM, of the MLS (Medical Language Specialist) on the team. This also included payroll, administrative paperwork (terms/status changes, etc.
• Correction of incomplete documents while communicating with the MLS to provide training in order to eliminate MLS-driven causes.
• Started as Medical Language Specialist II in 1998.
• Promoted to Team Leader in 2005.

• Accurately transcribe all report types for multiple accounts including general practice and specialized clinics, as well as acute care encompassing all specialties, including, but not limited to, history and physicals.
• Started as Medical Language Specialist II in 1998.
• Promoted to Team Leader in 2005.
• Promoted to Editing Proficiency Analyst / Transcription Technical Analyst in 2008.
• Promoted to Business Analyst and Development Liaison in 2010.

Education record

Bachelor Of Science In Healthcare Management - Healthcare Informatics Concentration, Healthcare It

Intro And Intermediate Sql, A

Education record

Education record