Talaware Barrozo Email & Phone Number

Lisboa, Portugal

• As a BPO Efficiency Shift Leader at Kaizen, I am dedicated to operational excellence and continuous process improvement in Business Process Outsourcing (BPO). My role now includes optimizing process efficiency.
• Overseeing content to ensure alignment with Kaizen's best practices and BPO needs.
• Conducting periodic reviews of processes to identify improvements and ensure effectiveness.Mapping and Creating New Processes:
• Leading process mapping to find opportunities for innovation and optimization.
• Developing new content to address BPO needs, ensuring alignment with Kaizen's strategies.People and Resource Management:
• Managing the efficiency team, coordinating schedules and shifts for optimal productivity.

Lisboa, Portugal

As CS BPO Shift Leader at Kaizen, a global leader in business innovation, I am a professional dedicated to operational excellence and delivering high-quality services in the context of Business Process Outsourcing (BPO).I am part of the team responsible for imparting crucial internal knowledge to contracted BPOs by creating content for effectiveness and.

Lisboa, Portugal

As a Key Account Management Customer Service Shift Leader, I am responsible for overseeing daily operations and ensuring the smooth execution of shifts. My role involves managing shift schedules, coordinating task allocation, and providing support to agents. I serve as the escalation point for critical issues within the realm of KAM Customer Service.

Lisboa, Portugal

Responsible for handling shifts and ensuring that the daily operations run smoothly. Manages the shift and coordinates the shift schedule; Assists in monitoring and allocation of daily tasks; Supports agents with their issues and serves as an escalation point in case of emergency or a critical issue occurred regarding Customer Service; Collaborates with.

Lisboa, Portugal

Department-wide updates of macros and shortcuts in the communication system, Data Check representative, Efficient internal communication, Customer Service, Teamwork, Back Office Operation, Problem Solving.

Lisboa, Portugal

Customer service, Data Check representative, Effective communication, Email and live chat service, Team collaboration, Continuous improvement.

Lisboa, Portugal

Customer service, Effective communication, Email and live chat service,Teamwork, Continuous improvement.

Lisboa, Portugal

During my tenure at Centro Comercial Boa Hora, I was responsible for coordinating daily operations and customer service, ensuring process efficiency and service quality. My main responsibilities included:Process Management: Supervised the team responsible for ensuring adherence to operational procedures in customer service and commercial areas. Identified.

Belo Horizonte, Minas Gerais, Brasil

Serve and correctly forward new customers. Communicate and expose notices and rules, help in filling out documents. Receive and forward excuses for absences. Sending and distributing correspondence to the appropriate recipients. Keep the inventory up to date. Advise the director when necessary.