Patrick Talbert Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Raleigh, Nc, Us

Raleigh, Nc, Us

Amherst, New York, Us

I perform level 2 hardware support for both the Idea (consumer) and ThinkStation (enterprise desktop) line of Lenovo products. Projects completed:- Detailed guides for setting up RAID 0, 1, 10, and 5 on ThinkStation desktops using on-board software, installed flex adapters, and LSI adapters.- Created tips for release to servicers and the public regarding needed fixes on Idea products.Proficiencies added:- SalesForce.com- Level 2 hardware support- consumer-grade laptop support- technical writing

Basking Ridge, Nj, Us

Supported multiple clients within an enterprise-level Linux-Apache-MySQL-PHP (LAMP) environment. Clients ranged from airlines (AA, JetBlue) to retailers (Best Buy, Jcrew) to utility companies (Centrica). Performed initial troubleshooting of any issues that affected clients, as well as implemented any changes that clients wished to have performed via Change Requests. Responsible for clients on the Platinum Service Center, which is reserved for the high-touch clients that are Verizon's most important.

Pleasanton, Ca, Us

Implemented change requests for both internal Cisco employees or external Cisco partners involving extranet access (partners) or lab access (internal employees).Tied hostnames to IP addressesCreated CNAMES (aliases) pointing from one host to anotherFixed issues with ports by issuing commands with the switch/router remotely within IOS.Configured ports for use with internet-only (guestnet), Cisco intranet (employee access at cubes and offices), and security cameras.Assisted in setting up subnets for lab use.

Pleasanton, Ca, Us

Supported Cisco's vast engineering groups via both incoming telephone calls and case submissions.Supported Cisco Enterprise Linux (Cisco's proprietary 'flavor' of Red Hat Enterprise Linux).My specialty within Engineering was Enterprise Messaging, which dealt with anything ranging from email server issues (worked with Exchange team) to mailing list issues (worked with Mailing List team).

Pleasanton, Ca, Us

Supported Cisco's proprietary Virtual Office platform for everyone from executive admins to the executives themselves10,000+ user environmentWorked with Remote Access team to ensure CVO infrastructure was up 24/7 and maintained properly, as well as addressing known outages and any emergency outages.Took support calls as well as case submissions ranging from requests for service set-up to fixing a connection that was down or not functioning optimally

Pleasanton, Ca, Us

Fielded level 1 support calls ranging from Microsoft Outlook and Office to proprietary Cisco applications and hardware requests (laptop issues, telephone issues)