Todd Lee Email and Phone Number
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Strategic Senior Executive experienced in customer experience, service, information technology and marketing within Fortune 100 financial services and healthcare companies. Record of execution, developing and implementing innovative strategies and digital solutions to enhance experiences and meet evolving expectations resulting in delighted customers, operational optimization, and cost containment.Areas of expertise include: Customer Experience • Strategic Planning • Digital Innovation • Claims • Customer Service • Capability Development • Business Process Design • Operations Management • Voice of the Customer • Quality • Mobile Enablement • Journey Mapping • Solution Design • Service Turnaround • Experience Optimization • Cost Containment • Risk Mitigation • Staff Development • Change Management • Design Thinking • Program Governance • Lean Management • NPS • Business Transformation • Insurance • HealthcareThe postings on this site are my own and do not represent in any way Western & Southern Financial Group's (including its member companies) positions, strategies or opinions.
Western & Southern Financial Group
View- Website:
- westernsouthern.com
- Employees:
- 1
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Vice President | Marketing & DigitalWestern & Southern Financial Group Jun 2016 - PresentCincinnati, Oh, Us
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Vice President | Customer ExperienceMassmutual Financial Group | Marketing Jun 2011 - Jun 2015Springfield, Massachusetts, UsExecutive leadership focused on developing future experience vision, innovating digital capabilities and driving culture necessary to exceed customer expectations, maximize value and enable growth. Advocated on behalf of customers with the executive team ensuring awareness and agility in responsiveness to evolving expectations. Reputation for thought leadership and people development creating a strong bench for execution. Supporting revenue of $7.4B across 2.5M Life, Disability, and Annuity policyholders. -
Vice President | Strategy ExecutionMassmutual Financial Group | Marketing Aug 2009 - Jun 2011Springfield, Massachusetts, UsExecutive leadership for service strategy, data management, business project management and support operations comprising 145 associates and a $77M project portfolio supporting revenue of $6.5B across 2.2M policyholders across Life, Disability, and Annuity product lines.
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Vice President | Strategy, Quality & PmoMassmutual Financial Group | Marketing Apr 2008 - Aug 2009Springfield, Massachusetts, UsExecutive leadership for service strategy, project management office, quality, third party account administration and support operations comprised of 45 associates and a $27M project portfolio supporting $14.5B in Assets Under Management across 350K accounts.
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Senior Vice President | Customer ServiceCigna | Healthcare Jan 2004 - Sep 2007Bloomfield, Ct, UsExecutive leadership for the claim and call operations including quality and all ancillary functions together with our Medicare business; supporting $17B in revenue and 9.5M members across 3.5K accounts with an annual budget of $675M across HMO, PPO, Indemnity, Consumer Driven, HSA/ FSA, Pharmacy product lines. -
Vice President | Service InfrastructureCigna | Healthcare Jan 2003 - Jan 2004Bloomfield, Ct, UsExecutive leadership for process optimization, support operations, and technology initiatives supporting Claims, Customer Service, Account Installation, Eligibility and Premium/Billing.
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Vice President | Process & TechnologyCigna | Healthcare Jun 2001 - Jan 2003Bloomfield, Ct, UsBusiness lead responsible for rebuild/turn-around of call, claim and case management delivery strategy and associated infrastructure supporting short & long-term disability, family medical leave and absence management product lines.
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Operations Director & Program ManagerLiberty Mutual | Operations & It Dec 1990 - Jun 2001Boston, Ma, Us -
Software EngineerTravelers | Managed Care 1989 - 1990New York, Ny, Us -
Sergeant | Target IntelligenceUsaf | 509Th Bmw 1985 - 1989Randolph Afb, Tx, Us
Todd Lee Skills
Todd Lee Education Details
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Franklin Pierce UniversityComputer Science - High Honor'S
Frequently Asked Questions about Todd Lee
What company does Todd Lee work for?
Todd Lee works for Western & Southern Financial Group
What is Todd Lee's role at the current company?
Todd Lee's current role is Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization.
What is Todd Lee's email address?
Todd Lee's email address is to****@****ern.com
What is Todd Lee's direct phone number?
Todd Lee's direct phone number is +151336*****
What schools did Todd Lee attend?
Todd Lee attended Franklin Pierce University.
What are some of Todd Lee's interests?
Todd Lee has interest in Collecting Antiques, Exercise, Sweepstakes, Nascar, Home Improvement, Collecting Art, Reading, Gourmet Cooking, Sports, Home Decoration.
What skills is Todd Lee known for?
Todd Lee has skills like Customer Experience, Strategic Planning, Digital Innovation, Business Transformation, Digital Strategy, Capability Development, Operations Management, Staff Development, Lean Management, Claims Management, Program Management, Risk Management.
Who are Todd Lee's colleagues?
Todd Lee's colleagues are Martin Carter, Leanna Forsyth, Julius Suero, Brandon Hugenberg, Rina Collins, Tom Jackson, Raymond Reichenbach.
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