Vice President | Marketing & Digital
Current
Jun 2016 - Present
AeroLeads people directory · profile
Todd Lee Email & Phone Number
Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization
at
Western & Southern Financial Group
1 work email found
@westernsouthern.com
5 phones found area 513, 305, 860, and 866
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization
Location
Cincinnati, Ohio, United States
Company size
Who is Todd Lee? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Todd Lee is listed as Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization at Western & Southern Financial Group, a company with 1 employees, based in Cincinnati, Ohio, United States. AeroLeads shows a work email signal at westernsouthern.com, phone signal with area code 513, 305, 860, 866, and a matched LinkedIn profile for Todd Lee.
Todd Lee previously worked as Vice President | Marketing & Digital at Western & Southern Financial Group and Vice President | Customer Experience at Massmutual Financial Group | Marketing. Todd Lee holds Bs, Computer Science - High Honor'S from Franklin Pierce University.
Company email context
Email format at Western & Southern Financial Group
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{first}.{last}@westernsouthern.com
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AeroLeads found 1 current-domain work email signal for Todd Lee. Compare company email patterns before reaching out.
Profile bio
About Todd Lee
Strategic Senior Executive experienced in customer experience, service, information technology and marketing within Fortune 100 financial services and healthcare companies. Record of execution, developing and implementing innovative strategies and digital solutions to enhance experiences and meet evolving expectations resulting in delighted customers, operational optimization, and cost containment.Areas of expertise include: Customer Experience • Strategic Planning • Digital Innovation • Claims • Customer Service • Capability Development • Business Process Design • Operations Management • Voice of the Customer • Quality • Mobile Enablement • Journey Mapping • Solution Design • Service Turnaround • Experience Optimization • Cost Containment • Risk Mitigation • Staff Development • Change Management • Design Thinking • Program Governance • Lean Management • NPS • Business Transformation • Insurance • HealthcareThe postings on this site are my own and do not represent in any way Western & Southern Financial Group's (including its member companies) positions, strategies or opinions.
Listed skills include Customer Experience, Strategic Planning, Digital Innovation, Business Transformation, and 46 others.
Current workplace
Todd Lee's current company
Company context helps verify the profile and gives searchers a useful next step.
Western & Southern Financial Group
10 roles · 41 years
Todd Lee work experience
A career timeline built from the work history available for this profile.
Vice President | Customer Experience
Executive leadership focused on developing future experience vision, innovating digital capabilities and driving culture necessary to exceed customer expectations, maximize value and enable growth. Advocated on behalf of customers with the executive team ensuring awareness and agility in responsiveness to evolving expectations. Reputation for thought.
Jun 2011 - Jun 2015
Vice President | Strategy Execution
Executive leadership for service strategy, data management, business project management and support operations comprising 145 associates and a $77M project portfolio supporting revenue of $6.5B across 2.2M policyholders across Life, Disability, and Annuity product lines.
Aug 2009 - Jun 2011
Vice President | Strategy, Quality & Pmo
Executive leadership for service strategy, project management office, quality, third party account administration and support operations comprised of 45 associates and a $27M project portfolio supporting $14.5B in Assets Under Management across 350K accounts.
Apr 2008 - Aug 2009
Senior Vice President | Customer Service
Executive leadership for the claim and call operations including quality and all ancillary functions together with our Medicare business; supporting $17B in revenue and 9.5M members across 3.5K accounts with an annual budget of $675M across HMO, PPO, Indemnity, Consumer Driven, HSA/ FSA, Pharmacy product lines.
Jan 2004 - Sep 2007
Vice President | Service Infrastructure
Executive leadership for process optimization, support operations, and technology initiatives supporting Claims, Customer Service, Account Installation, Eligibility and Premium/Billing.
Jan 2003 - Jan 2004
Vice President | Process & Technology
Business lead responsible for rebuild/turn-around of call, claim and case management delivery strategy and associated infrastructure supporting short & long-term disability, family medical leave and absence management product lines.
Jun 2001 - Jan 2003
Operations Director & Program Manager
Dec 1990 - Jun 2001
Software Engineer
1989 - 1990
~1 yr
Sergeant | Target Intelligence
1985 - 1989
~4 yrs
Team & coworkers
Colleagues at Western & Southern Financial Group
Other employees you can reach at westernsouthern.com. View company contacts for 1 employees →
ST
Sarah Thompson
Colleague at Western & Southern Financial GroupCincinnati, Ohio, United States, United States
View →
KA
Kayle Ayres
Colleague at Western & Southern Financial GroupFort Mitchell, Kentucky, United States, United States
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DT
Debbie Taylor
Colleague at Western & Southern Financial GroupFalmouth, Kentucky, United States, United States
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PJ
Patricia Jenkins
Colleague at Western & Southern Financial GroupHarrison, Ohio, United States, United States
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KB
Kathy Biller
Colleague at Western & Southern Financial GroupPhiladelphia, Pennsylvania, United States, United States
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GV
Gary Vancel(Ll)
Colleague at Western & Southern Financial GroupLafayette, Indiana, United States, United States
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RP
Renee Prevatte
Colleague at Western & Southern Financial GroupBurlington, Kentucky, United States, United States
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PG
Philip Germani
Colleague at Western & Southern Financial GroupCincinnati, Ohio, United States, United States
View →
EH
Evan Housley
Colleague at Western & Southern Financial GroupIndianapolis, Indiana, United States, United States
View →
MK
Michelle Kah
Colleague at Western & Southern Financial GroupRaleigh, North Carolina, United States, United States
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Sarah Thompson
Colleague at Western & Southern Financial GroupCincinnati, Ohio, United States, United States
View →
KA
Kayle Ayres
Colleague at Western & Southern Financial GroupFort Mitchell, Kentucky, United States, United States
View →
DT
Debbie Taylor
Colleague at Western & Southern Financial GroupFalmouth, Kentucky, United States, United States
View →
PJ
Patricia Jenkins
Colleague at Western & Southern Financial GroupHarrison, Ohio, United States, United States
View →
KB
Kathy Biller
Colleague at Western & Southern Financial GroupPhiladelphia, Pennsylvania, United States, United States
View →
GV
Gary Vancel(Ll)
Colleague at Western & Southern Financial GroupLafayette, Indiana, United States, United States
View →
RP
Renee Prevatte
Colleague at Western & Southern Financial GroupBurlington, Kentucky, United States, United States
View →
PG
Philip Germani
Colleague at Western & Southern Financial GroupCincinnati, Ohio, United States, United States
View →
EH
Evan Housley
Colleague at Western & Southern Financial GroupIndianapolis, Indiana, United States, United States
View →
MK
Michelle Kah
Colleague at Western & Southern Financial GroupRaleigh, North Carolina, United States, United States
View →
1 education record
Todd Lee education
-
Franklin Pierce University
FAQ
Frequently asked questions about Todd Lee
Quick answers generated from the profile data available on this page.
What company does Todd Lee work for?
Todd Lee works for Western & Southern Financial Group.
What is Todd Lee's role at Western & Southern Financial Group?
Todd Lee is listed as Customer Experience Transformation | Customer-centric Digital Innovation | Customer Service & Operations Optimization at Western & Southern Financial Group.
What is Todd Lee's email address?
AeroLeads has found 1 work email signal at @westernsouthern.com for Todd Lee at Western & Southern Financial Group.
What is Todd Lee's phone number?
AeroLeads has found 5 phone signal(s) with area code 513, 305, 860, 866 for Todd Lee at Western & Southern Financial Group.
Where is Todd Lee based?
Todd Lee is based in Cincinnati, Ohio, United States while working with Western & Southern Financial Group.
What companies has Todd Lee worked for?
Todd Lee has worked for Western & Southern Financial Group, Massmutual Financial Group | Marketing, Cigna | Healthcare, Liberty Mutual | Operations & It, and Travelers | Managed Care.
Who are Todd Lee's colleagues at Western & Southern Financial Group?
Todd Lee's colleagues at Western & Southern Financial Group include Sarah Thompson, Kayle Ayres, Debbie Taylor, Patricia Jenkins, and Kathy Biller.
How can I contact Todd Lee?
You can use AeroLeads to view verified contact signals for Todd Lee at Western & Southern Financial Group, including work email, phone, and LinkedIn data when available.
What schools did Todd Lee attend?
Todd Lee holds Bs, Computer Science - High Honor'S from Franklin Pierce University.
What skills is Todd Lee known for?
Todd Lee is listed with skills including Customer Experience, Strategic Planning, Digital Innovation, Business Transformation, Digital Strategy, Capability Development, Operations Management, and Staff Development.
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