Talei Westgaard, Mlis Email & Phone Number

Kent, Washington, United States

King County, Washington

Work involves responsibility for a variety of technical procedures, elementary cataloging, maintaining administrative records and files, and complex clerical work. Responds to patron inquiries regarding circulation, operations, programs, services, materials, and resources; interpreting and explaining library policies and procedures as well as addressing and assisting in resolving customer concerns and complaints. Regularly assists and instructs patrons in the use of library equipment, catalogs, databases, the Internet, and/or computer software applications, including regular troubleshooting of equipment and other issues. Occasionally required to provide a range of reference services to the public, both in-person and by phone.

Kent Regional Library

The Page Fellowship program provides a unique opportunity for applicants to participate in an employment and development program in selected King County Library System (KCLS) community libraries. The program prepares participants for basic job skills and pathways in library careers by providing real life work experience and on-the-job training. (www.kcls.org)

University Place, Washington

Responsibilities included working within the framework of a quality food and beverage service team, managing the restaurant's table and wait staff rotation, as well as relaying pertinent information regarding guests and their requests to servers and/or management. As a lead host, maintaining knowledge of the restaurant's unique floor plan and overall operation was an imperative asset, as well as encouraging a positive work atmosphere through clear and effective communication with other hosts, staff-members, guests, and management. Additional responsibilities included greeting and escorting guests to their table in a welcoming and friendly manner, answering phone calls, taking and retrieving reservation information, placing and expediting take-out orders, sustaining restaurant cleanliness, and the fulfillment of any further management requests directed specifically to the lead host.

Tacoma, Washington

Tasked with initially greeting customers and determining their needs and wants in order to provide them with a pleasant shopping experience. I was responsible for maintaining knowledge of the type, quality, and availability of merchandise, while also being able to recommend such products based on an individual’s unique requirements. I advised customers on the care and utilization of specific products available for purchase, as well as the advantages of particular services the company had to offer. I was responsible for answering customer queries and concerns, and being able to resolve their complaints in a timely and satisfactory manner. While on the sales floor, I frequently quoted sale prices and factored in discounts. I relayed information regarding credit terms, returns, exchanges, holds, and shipment/delivery. I prepared sales contracts and accepted payment via cash, personal check, and debit/credit transactions. I assisted in the display of merchandise, maintained personal sales records, and sustained ample knowledge of the company’s products and services. In addition, I created and maintained long-term customer relationships in order to achieve recommended sales goals while also ensuring recurring business for the store.

Honolulu, Hi

My primary focus was in prepping students one-on-one for entry into specific academic institutions, while also preparing high school students for the SAT, ACT, and GRE exams. I was also responsible for assisting children aged Pre-K through twelfth grade in the development of reading, math, writing, and critical thinking skills. The fundamental philosophy of the tutoring institution required the provision of tailored tutoring sessions aimed at meeting each individual's needs and ensuring their overall academic development.

Honolulu, Hi

As a sales associate, I was tasked with initially greeting customers and determining their needs and wants in order to provide them with a pleasant shopping experience. I was responsible for maintaining knowledge of the type, quality, and availability of merchandise, while also being able to recommend such products based on an individual’s unique requirements. I advised customers on the care and utilization of specific products available for purchase, as well as the advantages of particular services the company had to offer. I was responsible for answering customer queries and concerns, and being able to resolve their complaints in a timely and satisfactory manner. While on the sales floor, I frequently quoted sale prices and factored in discounts. I relayed information regarding credit terms, returns, exchanges, holds, and shipment/delivery. I prepared sales contracts and accepted payment via cash, personal check, and debit/credit transactions. I assisted in the display of merchandise, maintained personal sales records, and sustained ample knowledge of the company’s products and services. In addition, I created and maintained long-term customer relationships in order to achieve recommended sales goals while also ensuring recurring business for the store.

Master Of Library & Information Science (Mlis), Library And Information Science

The Master of Library and Information Science (MLIS) degree program at the San José State University (SJSU) School of Information prepares.

Bachelor Of Arts (B.A.), History, 3.87

Activities and Societies: Phi Alpha Theta (National History Honor Society) Graduated Magna Cum Laude with Baccalaureate Honors.

European History

Completed 108 credits toward a B.A. in European History before transferring to the University of Washington.