Connor Dean Email & Phone Number

Wigan, England, United Kingdom

Responsible for several different teams of approximately 15 agents in a WFH call center environment, my duties involved coaching, supporting and managing the agents, handling pay queries, managing agent KPIs and behaviours. I was responsible for ensuring their training was up to date in a rapidly changing environment, and that they met the needs of the client in terms of call logging, AHT and call quality.

Working as part of the COVID-19 Response providing customer support, booking appointments and providing documents requested by callers in a professional and timely manner. Supported members of the team by providing support such as one-to-one coaching and technical support where it was needed.

Working as part of a fast-moving team to provide food and drinks to hospital staff and visitors. Responsibilities include maintaining stock on the shop floor, monitoring and ordering additional stock where needed, performing stock audits and vulnerable stock checks, serving and assisting customers and helping to maintain the self-service checkouts.

St. Helens, England, United Kingdom

I worked with the Operations team, handling deliveries, managing stock, and ensuring sales equipment was maintained and organised. I was largely responsible for ensuring the ambient foods were kept well-organised and quality consistent to company guidelines.

Duties included troubleshooting server issues, dealing with service user enquiries, general server maintenance and handling billing issues. I was also responsible for ensuring bills are paid and I liaised with our payment service providers to handle problems with payment.

Studying Computer Games Technology (Bsc)

Duties included troubleshooting server issues, dealing with service user enquiries, general server maintenance and handling billing issues. I was also responsible for ensuring bills are paid and I liaised with our payment service providers to handle problems with payment. AccomplishmentsI dealt with a large number of foreign clients, and was able to source a more reliable translation service to help close the language barriers we were encountering. I was also able to fix some of the issues that my colleagues could not, as I had some experience dealing with these game servers prior to the employment.Skills UsedProblem solving, Server troubleshooting, Server Management (Managing user accounts and server permissions where required).

Cert He, Computer Games Technology

Education record

Education record