How important is the emotional intelligence at work? ​Emotional intelligence can be described as a defined group of personality traits or competencies that same people exhibit to a greater degree than others, but can be developed over time. Emotional intelligence can be used in the real life but how can we use at work? After this post, It will be easy for you to know how to deal some issues in the company just understanding how to apply the emotional intelligence. What is emotional intelligence? 1) The ability to perceive how oneself and other people are feeling.2) The ability to access or generate emotions in oneself as means of assisting thought.3) The ability to understand emotions and emotionals reactions to events.4) The ability to manage or regulate emotions in oneself and others. When can be used at work? Conflicts with colleaguesOverworkingYour co-worker takes credit for your workThere are not challenges, motivation at work What are the advantages to use emotional intelligence?Self-awareness: of motivations, strengths and weaknessesSelf-regulation : controlling emotions and channelling them constructivelyEmpathy: understanding emotional reactions in othersSocial skills : working well with others, building rapport Real case of using emotional intelligent. In the 1990s L`oreal, a cosmetics company, tried selecting some of their sales agents on the basis of their emotional intelligence, while retaining existing selection practices for others. It subsequently found that the first group outsold the second to the tune of 90000 dollars per year. Staff turnover rates were also 63 per cent lower in the first group than in the second. Improvement at work Commitment to work-life balanceOpenness and high-trust working relationshipsCreativity and innovation formed through collaborative workingWillingness to share ideas and resourcesSupportive as opposed to competitive climate.