Vice President Operations | Director Of Customized Training Products
Escondido
Executive Leadership Team MemberCollaborated to develop, implement, and support, annual company-wide strategies, initiatives, and goals. Implemented and tracked Key Performance Indicators to support change and accomplish milestones. Developed guidelines for selling, pricing, customizing, translating, and globally fulfilling training products. Contracted with global partners, and licensees for best practices supporting training in their specific region. Oversight and development of pre- and post-assessments related to participants' learning and training experience. Fiscal responsibilities: $2.5MM (Operations) and $68MM (Overall company).Communication and AccountabilityCreated and facilitated, company-wide, weekly business operations meeting as a venue for information sharing, initiative updates, and support for inter- and intra-organizational challenges. Designed, distributed, and responded to external and internal customer service surveys. Engaged with department leaders, and sales force, for creative brainstorming sessions, after-action reviews, and best practices. Continued to stay educated on industry thought-leaders' best practices and learning methodologies.