✹ Cross-product integration testing✹ Wrote and executed STD and STP✹ Released versions testing under customer pressure✹ Full agile methodology involvement ✹ Handling Hotfixes exclusively from planning to PR✹ Daily SCRUM interactions with developers and POs✹ Used Jira for daily bug/scrum needs✹ Heavy use of McAfee's ePolicy Orchestrator and DLP✹ Reproduced Customer bug reports and followed up to fix release✹ Full HF responsibility, from planning to PR

✹ Provided frontal customer support.✹ Handled and helped in cases of non-physical repairs of electronic equipment.✹ Provided great assistance and guidance for customers seeking Technology information.